COMPANY
Kennedy Industries
INDUSTRY
Energy & Utilities and Manufacturing
COMPANY SIZE
SMB
COUNTRY
United States
SCALE
500+ monitored locations; 70+ municipal clients
With just two IT staff managing 500+ locations, KISM monitors SCADA infrastructure for 70+ municipal water and wastewater facilities, spanning hundreds of IoT field devices, VPN tunnels, co-location data centers, and a company-wide ERP system.
For a long time, their early warning system was a client phone call. When a server dropped or a VPN tunnel failed, Kennedy Industries found out after the fact. On the internal side, ERP failures were generating 30 to 40 employee complaints per month with no proactive way to catch issues before they affected productivity.
Kennedy Industries deployed Paessler PRTG to monitor its entire infrastructure from a single platform: routers, switches, servers, VPN tunnels, access points, CCTV cameras, and the cellular-connected IoT field devices that municipal operators depend on daily, including level sensors, flow sensors, pump and valve status monitors, and radar sensors.
With real-time alerting in place, the team now responds to VPN tunnel failures before they cascade into client-facing outages. Bandwidth threshold alerts replaced surprise datacenter invoices. And with better visibility into traffic patterns, the team eliminated 20 overnight nuisance calls per month that previously required double overtime.
The ERP complaints dropped to zero. Problems that used to take hours to trace are now resolved in seconds - from a mobile app.
The biggest benefit of PRTG is that it keeps eyes on the system 24/7 so we don’t have to. It monitors everything we care about.
