How to set up
PRTG Desktop notifications

 

1. Notifications in PRTG Desktop vs.
in the PRTG web interface

 

PRTG Desktop is an alternative interface that you can connect to multiple PRTG servers to configure your monitoring setup, view and compare monitoring results, and display monitoring data from different PRTG servers at a glance.

It is a cross-platform application for fast access to data and monitoring management. This does not mean that you need to constantly open PRTG Desktop to check if there are new alarms for any of your PRTG servers.

In addition to the notifications that you already know from the PRTG web interface, PRTG Desktop offers several other types of notifications that help keep you up to date if there are new alarms, log entries, or tickets.

 

2. Types of notifications in PRTG Desktop

 

You can choose between several types of notifications
to define what PRTG Desktop does if there are new alarms.

Tray icon *

Enable this setting for a tray icon to appear in the Windows tray. Hover over the tray icon to see important status information about your monitoring.

Blinking tray icon

The tray icon blinks if there are sensors in a new Warning or Down status.



 

Desktop notification

In addition to the tray icon, PRTG Desktop can show desktop notifications. Make sure that you enabled notifications from apps in the Windows settings to use this type of notification.

Notification sound

Play an audible notification sound if there is a new alarm.



 

* Note: You need to enable the tray icon setting to use
notifications in PRTG Desktop at all. If you do not enable it,
you cannot use any of these types of notifications.

 
 

Setting for a tray icon to
appear in the Windows tray

 

Setting for a tray icon to appear in the Windows tray
 

Desktop notifications in
the event of new alarms

 

Desktop notifications in the event of new alarms
 

3. Steps to set up notifications in PRTG Desktop

 
  1. Select File | Settings | Notifications from the main menu of PRTG Desktop.
  2. The Show the tray icon setting is disabled by default. Enable this setting for a PRTG icon to appear in the Windows tray. The PRTG icon becomes an alert icon  if there are new alarms, for example, sensors in a new Warning or Down
  3. Optionally, set the tray icon to blink when there are new alarms and choose if you want to automatically start the Windows tray at system startup.
  4. Select if you want PRTG Desktop to show additional desktop notifications. You can Show notifications for new down states, Show notifications for new warning states, and Show notifications when there are no more sensors in a down or warning status.
  5. For each of the enabled notification options, set a Minimum priority that a sensor must have to trigger a notification in PRTG Desktop. To do so, select the according number of stars.
  6. In addition, you can set PRTG Desktop to play an audible Notification Sound if there are new alarms or if there are no more sensors in the Warning or Down The default setting is No sound.
  7. Test and review your notification settings. If you get too many notifications, you might need to change for example the minimum priority that triggers a notification.
 

4. Ways to work with the tray icon

 
 

Overview of all servers

Click the tray icon to open the server overview where you see
the status of all your configured PRTG servers at a glance.



Status of all configured servers
 

Overview of a selected server

Click a server in the list to see the alarms overview for the selected PRTG server. Enable or disable the check box next to a sensor status icon to show or hide sensors in the respective status. Click Back to Multi Server View to go
back to the server overview.

Overview of a selected server
 

Tray icon context menu

 

 

 

Right-click the tray icon to open
a context menu with more functions.

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