COMPANY
AXA Gulf
INDUSTRY
Financial Services
COMPANY SIZE
Enterprise
COUNTRY
United Arab Emirates
SCALE
25 branches, 800+ employees, 1 million+ customers
AXA Gulf is one of the largest international insurers in the Gulf region, covering the UAE, Oman, Bahrain, and Qatar. Insurance is a round-the-clock business. Customers need access to policies, coverage, and claims at any hour. Downtime is not an option.
The systems team runs the company's data centers and keeps all corporate applications available at all times. Their process was largely manual: a daily checklist covering memory, disk space, storage, hardware, servers, WAN performance, ping rates, application URLs, and data center temperature and humidity.
Reviewing that checklist took significant time every day. Outside business hours, there was no systematic way to catch issues before they escalated.
PRTG replaced the manual process with continuous, automated monitoring across all data centers and applications. Sensors feed data into a central dashboard showing key performance indicators at a glance.
The daily checklist still exists, but the team completes it quickly by checking the dashboard rather than working through each item manually. Issues that would previously have gone unnoticed for hours now flag up in real time.
Outside business hours, PRTG sends alerts via email and mobile app to the relevant team members the moment a threshold is crossed. The team responses immediately, regardless of the hour.
When incidents occur, PRTG's historical data lets the team trace what happened, prepare detailed reports, and share action plans with senior management. Reactive troubleshooting has become structured post-incident analysis.
The insights that PRTG gives us means we are much more efficient in our daily checking of application and systems performance.
