PRTG Manual: User Accounts
This documentation refers to an administrator that accesses the PRTG web interface on a master node. Other user accounts, interfaces, or failover nodes might not have all of the options in the way described here. In a cluster, note that failover nodes are read-only by default.
If you use PRTG on premises and open the system administration page from a different administration page, PRTG asks you to enter your credentials again for security reasons if 15 minutes (900 seconds) have passed since your last credential-based login. A dialog box appears. Enter your Login Name and Password for PRTG in the corresponding fields and confirm to continue.
Administrators can add new user accounts, edit user accounts, and define which user groups that users are members of.
The User Accounts tab shows a list of all user accounts in this PRTG installation and various types of information about each user.
- Object: The name of the user account. Click the user account to open its settings.
- Type: The user type, for example, read-only user.
- Email: The primary email address of the user account.
- Primary Group: The primary group of the user account. Click the user group name to open its settings.
- Group Memberships: All user groups that the user account belongs to.
- Active/Paused: The status of this user account. This can be active or paused.
For more information, see also section Working with Table Lists.
You have several options to add user accounts:
To add a new user to PRTG on premises, hover over 
and select Add User from the menu. The options are almost the same as for editing users.
To add a new user to PRTG Hosted Monitor, click Invite User. The options are almost the same as for editing users, but the initial account password is automatically generated. The new user can change it later. Click Send Invite to save your settings and to send the invitation per email to the defined primary email address.
- To batch-add several users at once, hover over and select Add Multiple Users from the menu. In the dialog box that appears, select a user group from the dropdown menu and enter or paste a list of email addresses. Separate them by a space, comma, semicolon, or a new line. Click OK to confirm. For each email address, PRTG creates a new, local user account in the user group, using the email address as value for Login Name, Display Name, and Primary Email Address. A new password is automatically generated and sent to the email address.
- Access rights to device tree objects, libraries, maps, reports, or the ticket system are defined in user groups. Make sure that the user is a member of the correct user group with the required group access rights.
- To change a user's account settings, click the user's name in the list of user accounts.
You cannot delete predefined objects such as the PRTG System Administrator user account, the PRTG Users Group, or the PRTG Administrators group.
Setting |
Description |
|---|---|
Login Name |
Enter the login name for the user. The following characters are not allowed: ' / [ ] : ; | = , \ + * ? < >
|
Display Name |
Enter a name that the user recognizes. It is for display purposes only.
|
Primary Email Address |
Enter the user's email address.
|
Password |
Define the user password or decide whether to change a password:
If you choose to specify a new password, enter the old password, then enter the new password twice.
|
Passhash |
Click Show passhash to display the passhash for the user. The passhash is necessary, for example, when using the PRTG API.
|
These settings are only available in PRTG Hosted Monitor.
Setting |
Description |
|---|---|
API User Name |
Shows the user name of the user account. The user name is necessary when using the PRTG API.
|
API Passhash |
Click Show passhash to display the passhash of the user. The passhash is necessary when using the PRTG API.
|
Reset API Passhash |
Click Generate new passhash to reset the passhash of the user. |
Setting |
Description |
|---|---|
User Type |
This setting is only visible to administrators. Define the user type.
|
Acknowledge Alarms |
This setting is only visible if you enable Read-only user above. Acknowledging an alarm is an action that requires write access. However, you can explicitly allow the read-only user to acknowledge alarms. Choose between:
|
Password Change |
This setting is only visible if you select Read-only user above. Define if the user can change their account password or not. If you allow the user to change their account password, this option is available in the My Account settings of the user. Choose between:
|
Primary Group |
This setting is only visible to administrators. Select the primary group for the user.
Select Create new user group for this user to create a user group for the new user. This option is only visible when you add a new user account. The default name of the new user group is the Display Name of the new user.
|
Status |
This setting is only visible to administrators. Define the status of the user:
|
Last Login |
Shows the time stamp of the user's last login.
|
Setting |
Description |
|---|---|
Member of |
Shows the user groups that the user is a member of.
|
Setting |
Description |
|---|---|
Automatic Refresh |
Define if you want PRTG to automatically refresh web pages in the PRTG web interface for the user:
|
Refresh Interval (Sec.) |
This setting is only visible if you select Refresh pages (recommended) above. Enter the number of seconds that PRTG waits between two refreshes. We recommend that you use 30 seconds or more. The minimum value is 20 seconds.
|
Audible Alarms |
Define whether PRTG plays an audible alarm on web pages in the PRTG web interface when there is a new alarm:
|
Homepage URL |
Define the user's default homepage in the PRTG web interface. This is the page that the user sees after logging in or when selecting Home from the main menu. Enter a PRTG-internal web page. |
Time Zone |
Define the time zone for the user. Depending on the time zone you select here, PRTG shows the user's local time zone in all data tables and graph legends.
|
Date Format |
Select the date format for the user:
|
Color Mode |
Select a color mode for the PRTG web interface:
|
Setting |
Description |
|---|---|
Email Notifications |
Define if the user receives emails from the ticket system:
|
Save your settings. If you leave the page, all changes to the settings are lost.
On the Notification Contacts tab, you can define contact methods for each user account. Contact methods can be email addresses, phone numbers, or push devices (iOS and Android devices with the corresponding PRTG app).
On the Comments tab, you can enter free text for each object. You can use this function for documentation purposes or to leave information for other users.
On the History tab, all changes in the settings of an object are logged with a time stamp, the name of the user who made the change, and a message. The history log retains the last 100 entries.
KNOWLEDGE BASE
What security features does PRTG include?
Which audible notifications are available in the PRTG web interface and in PRTG Desktop?
Why are audible alerts in public maps not working in Chrome?
Why do I get a warning message when time zones differ?
- Account Settings
- System Administration
- User Interface
- Monitoring
- Notification Delivery
- Core & Probes
- User Accounts
- User Groups
- Administrative Tools
- Cluster
- PRTG Status
- License Information
- Auto-Update
- Optional Downloads
- Help and Support Center
- Contact Support
There are some settings that you must make in the PRTG Administration Tool. For more details, see the sections:
