PRTG Manual: System Administration—User Accounts

To open system administration, select Setup | System Administration from the main menu. Click on the tabs to change the different settings.

System Administration Bar

System Administration Bar

You can define the following aspects of your PRTG system setup:

PRTG administrator users can change all user account settings and add new users.

icon-prtg-on-premisesIf you use PRTG on premises and open the system administration page from another administration page, PRTG will ask you to enter your credentials again for security reasons if 15 minutes (900 seconds) have passed since your last credential-based login. A dialog box will appear. Enter your Login Name and Password for PRTG in the corresponding fields and confirm to continue.

User Accounts Overview

The User Accounts tab shows a list of all user accounts that exist on this PRTG server. The Users table shows various types of information about each user at a glance.

  • Object: the name of the user account. Click it to open the User Account Settings.
  • Type: the account type, for example, PRTG Administrator user or Read-Only User
  • Email: the Primary Email Address of this user account
  • Primary Group: the Primary Group of this user account. Click it to open this user group's settings.
  • Group Memberships: all user groups that contain this user account
  • Active/Paused: the status of this user account

icon-book-arrowsSee also section Working with Table Lists for more information.

You have several options to manage user accounts and groups on this page:

  • To change a user's settings, select it from the list by clicking the username. The available setting options are the same as shown in the My Account settings of the currently logged in user (plus some account control options).
  • To add a new user to PRTG on premises, hover over plus_button and select Add User from the menu. The options are the same as for existing users (with slight differences).
  • To add a new user to PRTG hosted by Paessler, click the Invite User button. The options are almost the same as for existing users, but the initial login password will be generated automatically. The new user can change it later. Click Send Invite to save your settings and to send the invitation per email to the defined Primary Email Address.  
  • To batch-add several users at once in a simple way, hover over plus_button and select Add Multiple Users from the menu. In the dialog box that appears, select an existing user group from the dropdown menu and enter or paste a list of email addresses. They can be separated by a space, comma, semicolon, or a new line. Click the OK button to confirm. For each address, PRTG will create a new local user account within the selected user group, carrying the email address as value for Login Name, Username, and Email Address. A new password will be generated automatically and sent to the email address.
  • To add a new user group to PRTG on premises, hover over plus_button and select Add User Group from the menu. The options are the same as for existing groups (with slight differences).
  • To add a new user group to PRTG hosted by Paessler, hover over the Add User Group button.
  • Access rights in PRTG are given via user groups. Please make sure a user account is member of the correct user group and give access to this group in your device tree object's settings.

icon-i-roundPredefined objects cannot be deleted!

User Accounts Settings

icon-i-roundThis documentation refers to the PRTG System Administrator user accessing the PRTG web interface on a master node. If you use other user accounts, interfaces, or nodes, you might not see all of the options in the way described here. If you use a cluster installation, note that failover nodes are read-only by default.

User Account

Login Name

Enter the login name for the user.

icon-prtg-on-demandThis option is not available in PRTG hosted by Paessler.

Display Name

Enter a name that the user recognizes. It will not be used for login purposes.

Primary Email Address

Enter the user's email address.

icon-i-roundPlease use an email client that can show HTML emails, otherwise you cannot read emails from PRTG.

Password

Define the user password. For security reasons, the account settings page does not contain the password. Choose between:

  • Don't change
  • Specify new password

If you choose to specify a new password, enter the old password and then the new password twice.

icon-i-roundThe new password must be at least 8 characters long. It must contain a number and a capital letter. Leading and trailing whitespaces will be cut. The password of a PRTG Administrator user can only be changed by the same PRTG Administrator user.

icon-prtg-on-demandThis option is not available in PRTG hosted by Paessler.

Passhash

Click Show passhash to display the passhash for the selected user. You need the passhash of a user if you use the PRTG Application Programming Interface (API). This setting is shown for your information only and cannot be changed here.

icon-prtg-on-demandThis option is not available in PRTG hosted by Paessler.

API Access

icon-prtg-on-demandThese settings are only available in PRTG hosted by Paessler.

API Username

Shows the username of the current user account. You need a username if you use the PRTG Application Programming Interface (API). This setting is shown for your information only and cannot be changed here.

API Passhash

Click Show passhash to display the passhash for the selected user. You need the passhash of a user if you use the PRTG Application Programming Interface (API). This setting is shown for your information only and cannot be changed here.

Reset API Passhash

Click Generate new passhash to reset the passhash of the current user.

Account Control

Account Type

This setting is only visible to administrator users. However, it will not show if the user who's account you want to modify is a member of a group with administrative rights.

Define the account type for the current user. Choose between:

  • Read/write user: You can change settings.
  • Read-only user: You cannot edit any settings except your own password. This is a good choice for public or semi-public logins.

icon-i-roundThis setting cannot be changed for the default administrator user.

Acknowledge Alarms

This setting is only visible if Read-only user is enabled above. Acknowledging an alarm is an action that requires write access rights. However, you can explicitly allow this action to read-only users. If enabled, they still do not have write access, but may acknowledge alarms. Choose between:

  • User may acknowledge alarms: Allow acknowledging alarms for this user.
  • User may not acknowledge alarms (default): The user will not be able to acknowledge alarms.

Password Changes

Decide if you want the user to be able to change their account's password or not. If you allow the user to change the password, this option will be available in the My Account settings of the respective user. Choose between:

  • User may change the account password
  • User may not change the password (default)

icon-i-roundThis field is only visible if you edit this option for read-only users as an administrator.

Primary Group

This setting is available only for administrator users. Select the primary group for the current user. Every user has to be member of a primary group to make sure there is no user without group membership. Membership in other user groups is optional. For user experience, there is no difference between the primary and other user groups.

icon-i-roundYou cannot change the primary group of Active Directory users. Users that you added with Active Directory Integration can only have this AD group as their primary group. If you need to change this, please delete this user account and add it again.

Status

This setting is only shown for administrator users. Define the status of the current user. Choose between:

  • Active: The current user can log in to the account.
  • Inactive: The current user's login is disabled. Use this option to temporarily deny access for this user.

icon-i-roundThis setting cannot be changed for the default administrator user.

Last Login

Shows the time stamp of the user's last login. This setting is shown for your information only and cannot be changed here.

User Groups

Member of

Shows the groups the current user is member of. Access rights to the device tree are defined on group level. This setting is shown for your information only and cannot be changed here.

Web Interface

Auto Refresh

Define if you want PRTG to reload web pages automatically for the current user. Choose between:

  • Refresh pages (recommended): Automatically refresh the single page elements on the web pages in PRTG.
  • No automatic refresh: Do not automatically refresh web pages.

Auto Refresh Interval (Sec.)

This setting is only relevant if you enable auto refresh above. Enter the number of seconds that PRTG waits between two refreshes. We recommend that you use 30 seconds or more. Minimum value is 20 seconds.

icon-i-roundShorter intervals create more CPU load on the server running PRTG. If you experience load problems while using the web interface (or PRTG maps), please set a higher interval.

Play Audible Alarms

Define when PRTG will play an audible alarm the current user on web pages whenever there are new alarms. Choose between:

  • Never: Do not play sound files on any web pages.
  • On dashboard pages only: When there are new alarms, play a predefined sound on dashboard pages only. The sound will be played with every refresh of the dashboard page if there is at least one new alarm.
  • On all pages: When there are new alarms, play a predefined sound on all web pages. The sound will be played with every page refresh if there is at least one new alarm.

icon-i-roundAudible alarms are only played if the New Alarms value in the Global Header Area of the PRTG web interface is greater than 0 after a page refresh. The number of existing alarms is not considered.

icon-book-bulbFor more information about audible notifications and supported browsers, see this Knowledge Base article: Which audible notifications are available in PRTG? Can I change the default sound?

Homepage URL

Define the user's default page, which is loaded after logging in or clicking on the Home button in the main menu.

Timezone

Define the time zone for the current user. Depending on the time zone you select here, PRTG shows the current user's local time zone in all data tables and graph legends.

icon-i-roundPRTG receives the UTC (Coordinated Universal Time) from the system time set on the PRTG core server for this purpose.

Date Format

Define the date format for the current user.

icon-i-roundThis setting will take effect after the next login.

Color Mode

Select a color mode for your web interface.

Ticket System


Email Notifications

Define if you want to get emails from the ticket system. Choose between:

  • I want to receive an email whenever a ticket changes: You will receive an email each time a ticket is assigned to you or your user group, or if a ticket that is assigned to you or your user group is changed.
    icon-i-roundIf you edit tickets that are assigned to you or your user group, or you assign a ticket to yourself or your user group, you will not get an email.
  • I do not want to receive any emails from the ticket system: You will not get any emails about tickets.

Notification Contacts

In the Notification Contacts tab, you can define recipients for each user account. Recipients can be email addresses, phone numbers, or push devices (iOS and Android devices with the corresponding PRTG smartphone app).

Comments

On the Comments tab you can enter free text for each object. You can use this function for documentation purposes or to leave information for other users.

Save your settings. If you change tabs or use the main menu, all changes to the settings will be lost!

History

In the History tab all changes in the settings of an object are logged with a timestamp, the name of the PRTG user who made the change, and a message. The history log retains the last 100 entries.

Save your settings. If you leave the current page, all changes to the settings will be lost!

More

Knowledge Base: Which audible notifications are available in PRTG? Can I change the default sound?

 

Setup—Topics

Others

There are some settings that you must make in the PRTG Administration Tool, available as native Windows application. For more details, see the sections: