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This data protection information provides you with details of the purposes for which and the form in which personal data is processed when you visit the website and use the services of Paessler GmbH.
1. Responsible body, contact and contact to the data protection officer
Responsible for the data processing described herein is Paessler GmbH,
Postal address: Thurn-und-Taxis-Str. 14, 90411 Nuremberg, Germany,
e-mail: [email protected],
Phone: +49 911 93775-0
You can contact the company data protection officer by e-mail at [email protected] or by letter to the above address with the addition "to the data protection officer".
2. Your rights
You have the right to
insofar as the legal requirements for this are met.
In order to process your request quickly and efficiently, we recommend that you send your request directly to [email protected] in order to exercise your rights.
You also have the right to complain to any data protection supervisory authority about the data processing of Paessler GmbH. The Bavarian State Office for Data Protection Supervision (Bayerisches Landesamt für Datenschutzaufsicht) is responsible for Paessler GmbH. You are welcome to contact our data protection officer in advance about your concerns (anonymously if you wish) so that we can rectify any problems.
3. Right of withdrawal for consents
If the data processing is based on consent, this consent can be revoked at any time with effect for the future.
4. Right to object
If the processing of your personal data is based on legitimate interests pursuant to Article 6(1)(f) GDPR, you have the right to object to this processing at any time on grounds relating to your particular situation, in accordance with Art. 21 GDPR. In this case, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights, and freedoms. In order to process your request quickly and efficiently, we recommend that you send your request directly to [email protected] in order to exercise your rights.
5. Deletion of personal data
Personal data that we process as the controller will be deleted as soon as it is no longer required for the specified purposes or there is no longer any justification for continued processing. In certain cases, e.g. if there is a legal obligation to retain data, your personal data will first be blocked and then deleted once the retention period has expired. Customers and clients are responsible for the processing of your personal data; we have only limited knowledge in this regard.
6. Recipients of your personal data and transfers to third countries
In the course of processing your personal data, we engage various service providers. These include, in particular, providers of hosting and cloud infrastructure, IT service and support providers, providers of software and SaaS solutions (e.g., our CRM system), as well as other technical service providers who assist us in operating our IT systems and our website. In addition, personal data may be shared with sales partners where this is necessary for the provision of our services, as well as with affiliated companies within our corporate group where this is necessary for internal administrative purposes.
To the extent that such service providers have access to personal data, they process such data solely on our behalf and on the basis of data processing agreements concluded in accordance with Art. 28 GDPR.
Personal data may also be disclosed to other recipients where this is required by law, for example to public authorities, courts, or regulatory bodies, or where such disclosure is necessary for the establishment, exercise, or defense of legal claims (e.g., to legal advisors or auditors).
Where we use service providers located outside the EU or the EEA, personal data may be transferred to third countries, in particular to the United States. Such transfers are generally based on the adequacy decision of the European Commission regarding the EU-U.S. Data Privacy Framework. Where no adequacy decision applies, we ensure appropriate safeguards pursuant to Art. 46 GDPR, in particular by concluding the Standard Contractual Clauses of the European Commission. In exceptional cases, transfers may also take place on the basis of your explicit consent pursuant to Art. 49(1)(a) GDPR.
1. For the technical provision of the page
Every time a user accesses a page of this website and every time a file is retrieved, data is processed to establish the connection and to display the website correctly; this includes the name of the file retrieved, the date and time of the retrieval, the amount of data transferred, a message stating whether the retrieval was successful, a description of the type of web browser used (if transmitted by your browser), and the IP address of the retrieving computer. The processing of this data is necessary to establish the connection and display the data and is based on Article 6(1)(b) GDPR.
Various cookies are also set for this purpose; these are required to display the website. The required cookies are named in the consent management (Consent Management Tool) under "strictly necessary cookies".
2. Consent management (Consent Management Tool)
When visiting the web pages , a consent window appears via JavaScript code, allowing users to grant permission for cookies and consent-required applications, external services (incl. statistical analysis/measurement, personalized advertising and social media integration) and other similar technologies. The purpose of data processing is to obtain, document, and manage the necessary consents, in particular for cookie placement, thereby ensuring compliance with legal obligations. Consent can be revoked via the corresponding settings in the tool.
Cookie consent can be given or withdrawn for several processing operations grouped by common purposes in the following categories: Strictly Necessary Cookies, Performance Cookies, Enhanced Function Cookies, Targeted Cookies and Personalization & Conversational Marketing Cookies.
3. For pseudonymized usage analysis
This website uses various third-party services to generate pseudonymized or anonymous information about the way the page is used and to better tailor the content offered to users. For this purpose, pseudonymized data on the page use such as time, duration and manner of page access as well as information on the browser used, regional origin and technology used are transmitted to the respective provider. The individual processing operations are described in more detail in the Consent Management Tool and are carried out on the basis of the consent given there in the tool for processing operations and cookies in the category "usage analysis/performance measurements".
Google Analytics: Web analytics service provided by Google, Inc. ("Google"). In the process, information about your use of this website is transmitted to a Google server in the USA, stored there and used to generate anonymized reports about the use of the website and activities within the online offering. We would like to point out that on this website Google Analytics has been extended by the code "get._anonymizeIP();" to ensure anonymized collection of IP addresses.
Google Signals: Google Signals enables us to receive additional reports about our users who have configured their advertising settings in their Google account so that Google can display advertising to them across all their devices. This feature helps us to understand how users interact with our website. If you give your consent in accordance with Article 6 (1)(a) GDPR, we will receive information about your use of our website on various devices. This enables us to adapt our online offers to better meet your needs.
If you have activated Google Signals and you visit our website, Google Analytics may collect data in aggregated form, such as visits, page views, the duration of your website visit, location data and the type of device you are using. This data is used together with a pseudonymized user ID to create cross-device user statistics.
All data collected by Google Signals is subject to Google's Privacy Policy and is processed anonymously and aggregated to avoid identifying users personally. You can change your advertising settings in Google at any time or completely disable personalized advertising, which also affects data collection by Google Signals. For more information on how to control the information collected about you, please refer to the privacy settings in your Google account.
For more information about Google's privacy practices, please visit the Google website at https://policies.google.com/privacy.
HubSpot: This website uses HubSpot, a marketing automation platform from HubSpot, Inc. HubSpot uses cookies that track a user's interaction with Paessler websites. HubSpot also tracks browser-provided information such as inferred regions, IP addresses, and repeat visits. Users remain anonymous unless a user has provided personal information by submitting a form or using the website chat. HubSpot may be connected to and receive data from other services.
Usabilla: We use Usabilla to get feedback on our website. Usabilla will display surveys to randomly selected visitors on some pages. These surveys are anonymous and do not contain any personal data of the participants. Please also see the explanations about Privacy and GDPR of Usabilla.
Kameleoon: We use the A/B testing tool Kameleoon to analyze and optimize the performance of our website. For this purpose, website visitors are randomly assigned to test groups, and information about website usage is collected, including clicks, scrolling behavior, and pages viewed, as well as technical data about the device and browser used. This allows us to compare different versions of our website and improve usability.
A pseudonymous visitor identifier is stored in your browser (via a cookie and local storage) to ensure consistent test group assignment across sessions. No data that directly identifies you (such as your name or email address) is collected or processed in this context. No user profiles are created and no data is linked to your identity.
The legal basis is your consent pursuant to Article 6(1)(a) GDPR, given via the "Performance" category in our cookie banner. You may withdraw your consent at any time with future effect via the "Cookie Settings" link at the bottom of our website.
Kameleoon SAS acts as a data processor on our behalf. Data is processed exclusively within the European Union; no transfers to third countries take place.
The visitor identifier stored in your browser via cookie and local storage has a lifetime of up to 365 days. In the Kameleoon backend, experiment allocation data is retained for up to 30 days and analytical data for up to 24 months. All data is deleted upon withdrawal of your consent.
4. Personalization & Conversational Marketing
If you consent to the "Personalization" cookie category, we use additional technologies to personalize website content and to enable proactive engagement with our visitors. This category includes the following tools:
Kameleoon: This website uses the personalization features of Kameleoon to tailor website content, product information, and marketing activities to the interests and needs of individual visitors. Kameleoon is provided by Kameleoon SAS, 12 rue de la Chaussée d'Antin, 75009 Paris, France.
For this purpose, behavioral data collected during your visit to our website may be combined with information from our internal systems, in particular our customer relationship management (CRM) system and analytics platforms, in order to deliver content and messaging that is relevant to your interests. This may include information such as your customer group, product interests, or region, where such information is available based on your previous interactions with Paessler or our systems. This combination of data may result in the creation of a personalized user profile.
No automated decision-making with legal or similarly significant effects within the meaning of Article 22 GDPR takes place.
The processing described above is based on your consent in accordance with Article 6(1)(a) GDPR. Where data is processed exclusively within the Kameleoon platform, processing takes place within the European Union. Where data is combined with or transferred to third-party platforms such as HubSpot or Google Analytics 4, personal data may be transferred to recipients in the United States. Such transfers are safeguarded by Standard Contractual Clauses pursuant to Article 46 GDPR together with additional technical and organizational measures. All data is deleted upon withdrawal of your consent.
Qualified Chatbot: This website uses an AI-powered chatbot to support website visitors, prospects, trial users, and existing customers by providing assistance, responding to inquiries more efficiently, and supporting lead qualification and customer engagement processes. The chatbot is provided by Qualified.com, Inc., USA, and is only activated after you have given your consent via our consent management tool.
The chatbot uses cookies, form submissions, advertising identifiers and IP-based company identification to recognize visitors and enable contextual interactions. In this context, information about your use of our website may be processed and combined with data from our internal systems, in particular our customer relationship management (CRM) system as well as analytics and marketing platforms, in order to respond to inquiries, provide relevant information, and support sales and customer engagement processes. This may include, in particular, information such as your name, email address, company affiliation, and your status as a prospect or customer, where you provide this information yourself or where your identity can be associated based on information available in our systems or previous interactions with our website.
Where communication between you and our employees has previously taken place through our business systems, for example via email, information from these existing communications may be considered in the course of the chatbot interaction in order to respond to inquiries in the appropriate context. During interactions with the chatbot, chat transcripts, interaction data, and information relating to meeting bookings may also be stored in the relevant systems.
Certain information may also be evaluated automatically in order to classify inquiries or route users to appropriate contacts or resources. No automated decision-making with legal or similarly significant effects within the meaning of Article 22 GDPR takes place.
The processing described above is based on your consent in accordance with Article 6(1)(a) GDPR Personal data may be transferred to recipients in the United States. Such transfers are safeguarded by Standard Contractual Clauses pursuant to Article 46 GDPR together with additional technical and organizational measures.
5. Generation of anonymous user characteristics
When the page is accessed, an anonymous user ID is generated based on the information transmitted about the clients/devices used, the time the page was accessed and the IP address, which can be used to combine the activities and page views into an anonymous user profile. This anonymous user identifier is generated from this data solely for the purpose of creating an anonymous user profile and is based on Article 6(1)(f) GDPR.
6. Fraud detection
We use a service provider (ClickPatrol.com, Goeman Borgesiuslaan 77, 3515 ET Utrecht, NL) to check for cases of “click fraud.”
When you visit our website by clicking on a search engine ad, we deploy ClickPatrol services that identify and prevent click fraud. ClickPatrol checks the IP addresses that are processed, as well as device data. This data may be transmitted to the USA for processing. The data is immediately encrypted upon collection by ClickPatrol. Paessler GmbH only receives encrypted data from ClickPatrol.
The processing of this data is based on Article 6 (1)(f) GDPR. In particular, we have a legitimate interest in preventing click fraud and the potential financial losses caused by click fraud.
When you purchase our software via a sales partner, certain types of personal data, such as your name, address or email address will be transmitted to us by this sales partner. We require this data in order to transfer the license key for the use of our software to you, and to ensure smooth access to the software and that it runs properly. The legal basis for this processing is Article 6(1)(b) GDPR.
We reserve the right to contact you by email or telephone when necessary for matters related to your software license, technical support, account management, or other business-related purposes. Such contact is essential for fulfilling our contractual obligations and providing adequate customer service. The legal basis for this processing is Article 6(1)(b) GDPR.
1. When registering for the newsletter (Art. 6 para. 1 lit. A GDPR)
When you register for the newsletter, we collect and store the e-mail address and name you provide in order to send you information about our products and to send you innovations and offers. Your e-mail address will not be used for other purposes or passed on to third parties.
You can revoke your consent to the use of your e-mail address for the sending of our newsletter at any time with future effect by clicking on the "Unsubscribe" link at the end of the newsletter.
2. Processing of Contact, Lead and Customer Data (Article 6(1)(b) and (f) GDPR)
We use a Customer Relationship Management (CRM) system for managing the entire customer journey, from initial lead generation and prospect management to ongoing customer relationships and sales processes. Processing is carried out to fulfill contractual obligations as well as based on our legitimate interest in efficient lead management and customer service.
The following data is processed in our CRM system: contact data (name, email address, phone number, address), company data (company name, industry, company size, role/position), communication data (email history, call notes, meeting protocols), lead and sales data (source of lead, expressions of interest, offers, contract details, sales stage), interaction data (website visits, download activities, event participation, webinar attendance) as well as marketing preferences and consent status.
The data is transmitted to our CRM service provider, who processes the data in data centers in the EU. However, as the CRM service provider is headquartered in the United States, access to data from the USA cannot be excluded. Such transfers are carried out on the basis of Standard Contractual Clauses pursuant to Article 46(2)(c) GDPR or other appropriate safeguards.
Data related to concluded contracts, invoices and business correspondence is retained for up to 10 years in accordance with applicable commercial and tax retention obligations (Section 257 of the German Commercial Code (HGB), Section 147 of the German Fiscal Code (AO)). Other customer and contact data is retained for no longer than 3 years after the last interaction. Leads without conversion are typically retained for 2 years.
3. Marketing and Sales Automation System (Article 6(1)(a) and (f) GDPR)
We use marketing and sales engagement platforms for e-mail marketing (newsletter and automated mailings), automating marketing campaigns, email outreach, lead nurturing, and sales sequence management, contact management and reporting. Processing is based on your consent (Article 6(1)(a) GDPR) for marketing communications. We provide more detailed information when collecting your consent. The processing of personal data for the purpose of customer acquisition in a B2B context is based on our legitimate interest in initiating and developing business relationships (Article 6(1)(f) GDPR).
The following data is processed: identification information (e.g. name, company, job title), contact information (e.g. email address, phone number, business postal address), interaction data (e.g. email opens, clicks, replies, website visits), engagement data (e.g. download activities, event participation, webinar attendance), communication data (e.g. email content, response history, call notes), marketing preferences and consent status, as well as professional or employment-related information.
The data is transmitted to our sales engagement service providers. Where data is transferred to countries outside the European Economic Area, we ensure adequate protection through appropriate safeguards such as Standard Contractual Clauses or other legally recognized mechanisms.
The data is stored as long as you have consented to the processing, there is an ongoing business relationship, or a legitimate business interest exists, but no longer than 3 years after the last meaningful interaction. You can withdraw your consent at any time, opt-out of marketing communications, or object to the processing by contacting us or using the unsubscribe mechanisms provided in our communications.
4. When recording and analyzing sales and customer calls (Article 6(1)(a) GDPR)
For the recording, transcription, and AI-assisted analysis of sales and customer calls (e.g., phone and video conferences), we use the service Gong.io, Inc., 350 Sansome Street, Suite 900, San Francisco, CA 94104, USA.
The following data of call participants may be processed: name, email address, phone number and professional position, company affiliation and additional firmographic data, call recordings (audio and/or video), automatically generated transcripts, AI-based call analyses and summaries, calendar metadata (e.g., call date, participant list, subject), CRM data from Salesforce (e.g., account and contact information, deal data), as well as IP addresses. AI-based call analyses and summaries may be automatically written back into CRM fields in Salesforce. The processing serves the purpose of quality assurance and coaching of our sales and customer success teams, the documentation of customer calls, the analysis of call trends, and the improvement of our processes and products.
Prior to the start of a call, all invited participants receive a dedicated page informing them that the call will be recorded. By clicking "JOIN THE CALL”, you consent to the recording. Alternatively, you may join the call via the "Join but don’t record" link; in this case, no recording will take place. Participation in the call is possible in either case. Any consent given may be withdrawn at any time with effect for the future; to do so, please contact [email protected]
Call recordings as well as all associated data (transcripts, AI analyses, metadata) are stored for a maximum of 9 months and are then automatically deleted. Data is hosted within the European Union. However, as Gong.io, Inc. is headquartered in the United States, access to data from the USA cannot be excluded. Such transfers are carried out on the basis of the EU-US Data Privacy Framework (Art. 45 GDPR) as well as Standard Contractual Clauses pursuant to Art. 46(2)(c) GDPR.
5. Support and Ticketing System (Article 6(1)(b) GDPR)
We use a support and ticketing system to process support requests and provide technical assistance. The processing is carried out to fulfill our contractual obligations towards our customers.
The following data is processed in the context of support handling: contact data (name, email address, phone number), ticket information (request content, problem descriptions, solution steps), technical data (product versions, system configurations, log files), communication history (email correspondence, chat protocols, phone notes) as well as satisfaction ratings.
Support tickets and associated data are retained for the duration of the customer relationship and deleted three years after the last contact or interaction, unless longer retention is required to fulfill our legal obligations.
Freshworks Inc. acts as a data processor on our behalf pursuant to Art. 28 GDPR.
AI-Powered Support Chat: Our helpdesk includes an AI-powered chat assistant provided by Embrace AI, Inc. (USA). The chatbot is available exclusively to logged-in users and is designed to provide automated support based on our knowledge base and documentation, with the aim of resolving support issues without the need to open a support ticket. Where the chatbot is unable to resolve an issue, it can create a support ticket on behalf of the user. Chat data may additionally be analyzed internally to identify recurring support topics and improve our products and documentation accordingly.
The following data is processed in this context: e-mail address (to identify the logged-in user and stored alongside the conversation), IP address, and the content of the chat conversation, which may include customer license (License Key, System ID) and other system characteristics. Chat data is not used for the training of AI models.
The legal basis for this processing is Article 6(1)(f) GDPR. Chat data is retained for a maximum of 6 months and deleted thereafter.
Data transfers to the United States are carried out on the basis of Standard Contractual Clauses (Article 46(2)(c) GDPR) and further appropriate safeguards.
6. In the event of the purchase and installation of trial and freeware (Article 6(1)(b) and (f) GDPR)
For the use of trial and freeware and their operation, we collect and store your e-mail address. Paessler uses this data to send you your license key, to guide you through the installation and to clarify typical installation questions as well as the status of the installation, to determine your need for support during the installation and operation of the software and to clarify further use after the end of the trial phase, whereby contact may also be made by telephone (Article 6(1)(b) GDPR).
During the trial period, we use analytics tools to monitor software usage and performance data. This helps us improve the user experience, identify technical issues, and provide better support. Usage data collected through these analytics services is processed based on our legitimate interests (Article 6(1)(f) GDPR).
In order to ensure optimal support, contact may also be made by partners or service providers commissioned by us (Article 6(1)(f) GDPR).
7. When using the contact forms or a website chat (Article 6(1)(b) GDPR)
When using the contact forms ("Need help? Contact us", " Customer service request " and others), the content you enter in the contact form is processed and stored. Depending on the respective contact form, the content includes the following data, among others: Company, name, e-mail address, telephone number, preferred supplier, invoice number, credit card details, PRTG account e-mail. The content is only processed and stored when you submit a form. The processing is done to handle your request.
The data is processed by Paessler GmbH with the support of other service providers and remains stored by us for 12 months. After this period, your data will be deleted unless you continue to be in contact with Paessler in the meantime (e.g., downloading content, sending us an e-mail).
Google Lead Form Extensions in Search Ads and Display Ads: The data (your e-mail address and other data requested in the form) that you provide to us by filling in and submitting the form in the ad displayed by Google Ads on the Google search page or on a page belonging to the Google Display Network, will be recorded and processed in our Google Ads account, whereby Google and Google employees do not have access to your data. Your data will be stored by us for 12 months. After this period, your data will be deleted, unless you have been in contact with Paessler in the meantime by visiting a Paessler website, downloading content, sending an e-mail to us or similar.
8. When registering for online training (Article 6(1)(b) GDPR)
When you register for our online training, your e-mail address, surname and first name and details of your company are collected and processed for the administrative handling of the training. Content (such as voice, chat or video) is not stored.
Technical platforms from service providers are used to conduct training and tests. In this context, connection data such as IP address, time, and duration of the connection are processed by the respective service provider. These service providers act as data processors on our behalf pursuant to Article 28 GDPR. Where data is transferred to countries outside the European Economic Area, such transfers are carried out on the basis of Standard Contractual Clauses pursuant to Article 46(2)(c) GDPR or other appropriate safeguards. Further information on the data protection provisions of the respective service providers can be found here:
https://www.classmarker.com/online-testing/privacy/
https://www.readytech.com/policies/privacy-policy/
https://www.cloudlab-solutions.com/data-policy
We use the services of PayPal to process the course fee.
9. When registering with our Knowledge Base (Article 6(1)(b) GDPR)
When you register with our Knowledge Base, your e-mail address and other data you provide will be collected. Registration is possible independently of other services. Registration is only necessary if you want to ask questions. You can also send the question to our support instead.
10. UserVoice Feedback Portal (Article 6(1)(f) GDPR)
We use UserVoice as a feedback portal to collect product feedback and feature requests from our users. This processing is based on our legitimate interest in product development and improvement.
To submit feedback, users must create a UserVoice account. When you register and use our feedback portal, the following information is transmitted to UserVoice Inc., a US-based service provider, who acts as a data processor on our behalf pursuant to Article 28 GDPR:
Transfers to the United States are carried out on the basis of the EU-US Data Privacy Framework (Article 45 GDPR) as well as Standard Contractual Clauses pursuant to Article 46(2)(c) GDPR.
As the processing is based on legitimate interests, you have the right to object to this processing at any time on grounds relating to your particular situation, in accordance with Article 21 GDPR. To do so, please contact us at [email protected].
1. For registration/account use (Article 6(1)(b) GDPR)
During the purchase of a service, an account ("registration") is set up by means of an e-mail address, phone number (optional), and a password. The data is used to guarantee you access to your orders and contracts and to process the software purchase.
When registering and each time a registered user logs in again, session cookies are stored on your computer to make visiting our website attractive and to enable the use of certain functions. These do not contain any personal data, but only your session ID, which is assigned to you during your visit. This session ID is used to reference internally stored data, such as information about the contents of your shopping basket. When you call up our pages at a later date, you can continue shopping in this way. The cookies generated have an expiry time of 90 days.
2. For the processing of the order (Article 6(1)(b) GDPR)
During the ordering process, we collect and store information about your identity and your contact details (in particular first and last name, address, telephone number and e-mail address), as well as details about the purchase, and the payment including bank or credit card details.
These are used to process the order including payments and to provide the software and purchased services. This includes the provision of updates to enable you to download the latest version of the software free of charge at any time, as well as the provision of upgrade offers and other services from Paessler GmbH.
Your e-mail address is also required to check your license and send you registration keys or download links, as well as to inform you about the status of maintenance contracts.
During the ordering process, we use the common TLS (Transport Layer Security) procedure in conjunction with the highest encryption level supported by your browser. As a rule, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit instead. You can recognize whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.
SaleCycle: Our shop uses SaleCycle to send you a shopping cart reminder e-mail if you do not complete the checkout process and have already provided an e-mail address. (http://www.salecycle.com/privacy-policy/)
SendGrid: In order to send invoice and licence e-mails reliably, we use the service of SendGrid. (https://sendgrid.com/policies/privacy/).
3. For the execution of payments (Article 6(1)(b) GDPR)
Your address as well as your payment information will be transmitted to executing payment and billing service providers:
For Paessler PRTG Hosted Monitor, credit card information is handled by Stripe Inc. Headquarters, 185 Berry Street, Suite 550, San Francisco, CA 94107, USA. For more information on Stripe's privacy policy, please click here: https://stripe.com/us/privacy. Billing is done through Chargebee Inc., 340 S Lemon Ave #1537, Walnut, CA, 91789, USA. For more information on Chargebee's privacy policy, please click here: https://www.chargebee.com/privacy.html
In the case of Paessler PRTG Network Monitor (on premises), the credit card information is processed via the providers Computop Wirtschaftsinformatik GmbH, Schwarzenbergstr. 4, 96050 Bamberg, Germany (payment service provider) as well as Concardis GmbH, Helfmann-Park 7, 65760 Eschborn, Germany (acquirer) and American Express Payment Services Ltd, Frankfurt am Main branch, Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany.
4. For credit assessment and in the event of payment default (Article 6(1)(b) and (f) GDPR)
In case of payment by "invoice", a creditworthiness check is carried out to decide whether to grant this method of payment on the basis of overriding legitimate protection interests in the event of advance performance. For this purpose, information about your creditworthiness will be obtained from credit agencies and used for evaluation. If you do not wish this, please select another payment method.
If you are in default of payment, we may transfer your personal data to a debt collection company commissioned by us or to a law firm commissioned by us in order to ensure the enforcement of our claims. Paessler GmbH has a legitimate interest pursuant to Article 6(1)(b) GDPR to transfer data to a debt collection company in the event of late payment.
5. Enterprise Resource Planning (ERP) System (Article 6(1)(b) and (c) GDPR)
We use an ERP system for managing business processes, accounting, bookkeeping and fulfilling tax and commercial law obligations. Processing is carried out to fulfill contractual obligations as well as to fulfill legal obligations.
The following data is processed in the ERP system: customer data (name, address, contact details, customer number), invoice data (invoice amounts, payment information, tax data), contract data (contract details, terms, conditions), accounting data (account movements, cost centers, budgets) as well as compliance data (tax reports, audit data).
The data is processed by our ERP service provider, who acts as a processor pursuant to Art. 28 GDPR and processes the data in data centers within the EU or, where necessary, in third countries for which either an adequacy decision exists or appropriate safeguards such as Standard Contractual Clauses are in place.
The data is stored in accordance with legal retention periods (generally 10 years for tax and commercial law documents). After expiry of the retention periods, the data is deleted unless other legal obligations require further storage.
6. Interest in or purchase of Qbilon Cloud/Qbilon Ultimate (Article 6(1)(b) GDPR)
In order to carry out and bill the software purchase, information about your role as the contact person for the purchasing company, your contact details (in particular first and last name, address, telephone number and email address) and information about communications conducted is collected and processed. If you provide personal payment data for the purchase of the software, including bank or credit card details, this will also be processed to complete the purchase.
In order to prepare and create a corresponding offer and to provide the software license, your personal information, including contact details, will be transmitted to qbilon GmbH, Hermanstrasse 5, 86150 Augsburg, Germany.
In the case of a purchase, the data will be transmitted to the respective payment service provider for processing the payment.
The data will be stored until all claims have been settled or have expired.
1. For updating software and generating usage statistics
Paessler software products can connect to Paessler servers at regular intervals to check whether newer software versions or important security updates are available. In the course of this, statistical information about the installation (e.g., number of sensors) is transmitted. We store and analyse this statistical data in order to make well-founded optimisations to products and processes and make product recommendations.
We also use Google Analytics to collect statistical data about the use of PRTG's graphical interface in order to improve the user experience. This information is transferred to a Google server in the USA, stored there and used to generate anonymised reports. This information is used in pseudonymised form. You can stop or reactivate participation in this data collection at any time by disabling or enabling this feature in the PRTG settings of your installation. For Paessler PRTG Hosted Monitor, you can use the opt-out procedures listed in section B.2.
We also generate statistics on the actual use of our software products and apps for mobile devices. This provides us with important information for the continuous development of our products.
2. For PRTG additional services
Paessler may provide additional services through third parties. As soon as these functions are used in a PRTG interface (including our applications) or via the API, the PRTG Core Server connects to Paessler's external infrastructure without further query.
In case of push notifications, Paessler stores necessary data (e.g., a unique recipient ID and details of an alarm) and passes this on to other service providers (e.g., Google, Apple or Microsoft) for transmission to end devices.
When monitoring targets via the PRTG Added Services (e.g., Ping, HTTP), Paessler stores the monitored host and Internet addresses (URLs).
3. For contacting Paessler
In the event of contacting technical support or customer service via our contact forms or by e-mail, PRTG stores the transmitted data and the "Support Bundle".
4. When participating in webinars and online product demonstrations (Article 6(1)(b) GDPR)
Participation in webinars or product demonstrations takes place via the "Zoom" service of the provider Zoom Inc., 55 Almaden Boulevard, Suite 400, 500, 600, San Jose, CA 95113, USA. When used, the provider processes data (on usage) of the participants on its own responsibility; this includes information on usage time and duration, IP address and device details. The processing of the data is necessary for the use of the service. Please refer to Zoom's Privacy and GDPR statements.
5. Remote sessions within the scope of support services (Article 6(1)(b) GDPR)
During the remote session Paessler will display the corresponding screen content of the customer, which is necessary to perform the operation. After the remote session, access by Paessler is no longer possible. If personal data is disclosed during the remote session, this data will not be stored by Paessler at any time. For remote sessions, one of the following tools is used. Usage data (such as usage time and duration, IP address and device details) that accrue during the remote session are processed by the provider on its own responsibility:
"TeamViewer" of TeamViewer Germany GmbH, Bahnhofsplatz 2, 73033 Göppingen, Germany. Information on data protection can be found here TeamViewer Privacy Notice.
"Zoom" of the provider Zoom Inc, 55 Almaden Boulevard, Suite 400, 500, 600, San Jose, CA 95113, USA. Please refer to Zoom's Privacy and GDPR statements.
"Microsoft Teams" by Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. For privacy information, please go to Microsoft Privacy Statement.
6. For advertising purposes (Article 6(1)(f) GDPR)
If you are a customer, Paessler uses your data and your e-mail address to send you offers for further services and products. To ensure optimal customer service, contact may also be made by partners or service providers commissioned by us. If you do not wish to be contacted, you can object to the data processing at any time. To do so, send an objection to: [email protected].
We use TrustPilot as our customer rating service. We add personalised URLs to some e-mails and web pages. Only when such a link is clicked, your name and e-mail address are transmitted to TrustPilot. TrustPilot only stores your data if you decide to create an account. (http://legal.trustpilot.com/end-user-privacy-terms)
Part 1
The categories of personal, household and device data sold, forwarded or collected, their sources and the business purposes are described in sections B-F of this Privacy Policy.
Paessler GmbH never shares data with third parties without a legal basis for doing so.
The use of Paessler GmbH products is intended exclusively for companies. Paessler GmbH has no knowledge of the personal data of data subjects under the age of 16 being sold or passed on.
Paessler GmbH does not and will not make your personal data available in direct exchange for payment. Paessler GmbH does not sell personal data in the literal sense. However, under the CCPA, we are required to disclose what personal information is sold, and under the “broad” definition of “sell,” certain advertising and analytics activities may constitute a sale of information under the CCPA. Paessler GmbH also “shares” personal information, which the CCPA defines as providing information for the purposes of “cross-context behavioral advertising.” Which data has been disclosed to third parties in the last 12 months can be found in sections B-F. This list is constantly updated. The data is broken down into categories and business purposes.
Part 2
We are a company based in the European Union, which is why we must comply with the requirements of the General Data Protection Regulation (GDPR). We always endeavor to comply with the provisions of the GDPR and the CCPA/CPRA. All data subjects can find their rights below.
Paessler GmbH does not discriminate against or favor data subjects in the assertion of their rights to object to or to consent to the processing and collection of personal, household and device data.
Part 3
Data subjects can exercise these rights by using the contact form on the website or by sending us an email.
Contact options:
When contacting our customer support, the process is triggered as part of the rights of data subjects (Part 2).