FAQ - PRTG In The Cloud

PRTG in the cloud is the cloud solution for network monitoring from Paessler AG. The PRTG server, which is responsible for the visualization, configuration, and management of the network monitoring environment, is operated by Paessler AG.

Please take a look here for a detailed service description.




...on PRTG In The Cloud and PRTG on Premises


1. Can I migrate from PRTG in the cloud to PRTG on premises, or the other way around?

No, neither the license nor the data can be migrated. The reason behind this is that your instance's data is stored in the cloud and you can't simply access it on an operating system level as you could do with an on premises installation. Also both PRTG in the cloud and PRTG on premises have two fundamentally different pricing structures, the first being a subscription model, and the latter one being a one-time purchase plus maintenance.

2. What's the difference between PRTG in the cloud and PRTG on premises?

PRTG in the cloud is offered as a service by Paessler and runs in the cloud. You don't need a PRTG core server installation inside your network, we take over the hosting for you.
With PRTG on premises you integrate the PRTG core server directly into your network. Please see the following list for the most important differences:

  PRTG in the cloud PRTG on premises
PRTG core and local probe run In the cloud In your network
PRTG remote probes run On your servers On your servers
Payment Monthly One-time license plus annual maintenance
Change of edition size Up and down, any time Upgrades only
Maximum installation size 5,000 sensors Not restricted*
Trial time 10 days 30 days
Freeware (100 sensors) Not available Available after trial
Custom sensors (probe-based) Yes (on remote probes) Yes
RDP/console access available to core server No Yes
Cluster support No Yes
Updates are managed by Paessler User

*Please see size recommendations.

3. Which advantages does using PRTG in the cloud offer in comparison to PRTG on premises?

With PRTG in the cloud you don't need a server or Windows license to run PRTG. We take over the hosting for you, manage all the updates and offer you the maximum amount of flexibility regarding sensor count—you can change the edition size up and down at any time.

4. Can I combine PRTG in the cloud and PRTG on premises in one Enterprise Console?

Currently mixing PRTG in the cloud and PRTG on premises is not possible.

...on Pricing and Licensing

1. Can I purchase PRTG in the cloud for 12 months at a time?

Not yet. This option will be available later.

2. Which payment methods do you offer?

Right now we can only accept credit cards. Other payment options may be added later.

3. How is PRTG in the cloud billed?

PRTG in the cloud is pre-billed monthly based on the number of sensors that you select. If you subscribe to a plan, your credit card is charged up front with the monthly costs and you can use PRTG in the cloud for one month. You can switch plans at any time. The balance on your account will be credited towards the new price. For example, if you select a new plan that costs half as much as the one you originally chose, you can use PRTG in the cloud for a second month without being billed. If you switch plans during a month, the costs will be billed proportionately.

4. Can I change my account email address?

It's not possible to change the account email address in the current cloud version. Please bear this in mind upon set-up.

We recommend to register your license to a generic email address of your team. For example [email protected] or [email protected]

...on System Requirements

1. What are the system requirements for PRTG in the cloud?

As PRTG in the cloud is hosted by Paessler, you can access PRTG simply via your web browser on any device and don't need any additional hardware or software. To gather monitoring data from inside your network, you need to install a remote probe in your environment, which requires a simple PC or server running Windows 7 or later in your network. For detailed hardware requirements for remote probes, please refer to the PRTG manual.

2. What changes do I need to make to my on premises infrastructure for PRTG in the cloud to work (e.g., firewall settings, new Active Directory admin account)?

The actual monitoring of your network will be performed by the remote probe that you need to install in your network. This probe initiates the connection from your local network to the cloud, so you might not need to configure anything (depending on existing network configurations). In general, a remote probe must be allowed to initiate an outgoing connection on port 23560 to your PRTG in the cloud instance. For details, please see the PRTG manual on remote probes.

3. What are the upper limits on one PRTG in the cloud instance? What happens if I need more than one PRTG in the cloud instance?

During the beta phase we will offer up to 5,000 sensors on PRTG in the cloud instances. You can create an additional instance at any time.

...on How PRTG In The Cloud Works

1. How does PRTG in the cloud collect the data?

With a PRTG in the cloud instance you can instantly start to monitor all servers, services, or devices that are publicly available via the internet. If you'd like to monitor targets in your LAN that aren't available over the Internet, you can install a remote probe in your network that collects the monitoring data from your internal network and connects back to your PRTG in the cloud server in the cloud, where all monitoring data is available in one place. The remote probe monitors all devices from your network using the sensors you have configured. You can connect as many remote probes as you'd like to make multiple LANs available that may be separated by firewalls, or to use packet sniffing on computers in your LAN. For more details on remote probes and an easy installation guide, please refer to the PRTG manual.

2. How will you keep my passwords and data secure with PRTG in the cloud?

The PRTG in the cloud user interface is by default only accessible with a secured HTTPS connection. On an operating-system level Amazon's AWS firewalls will ensure the security of your network and, of course, all passwords are secured using individual encryption.

3. How is my monitoring affected when my internet connection is down?

The remote probe continues its monitoring and stores the results. Once the internet connection is re-established, cached data is sent to the PRTG in the cloud server and filled into the database. For details see the PRTG manual on remote probes. Of course, without internet connection, you will not be able to reach the web interface of your PRTG in the cloud instance.

4. Will I still receive alerts when my internet connection is down?

Your PRTG in the cloud instance will alert you instantly as configured. Available notification methods are, for example, push notifications, or email. In order to receive these notifications, please make sure your receiving device is connected to the internet. There are no SMS text notifications available.

5. How many locations can I monitor with PRTG in the cloud?

You can connect remote probes from different locations to your PRTG in the cloud instance: the limit is your total number of sensors.

7. Can I setup a failover cluster with PRTG in the cloud?

There's no need for redundant monitoring with PRTG in the cloud. We have built our service so that it saves backups of the configuration file frequently. Should a PRTG in the cloud instance crash we simply restart your instance for you and roll out the latest backup automatically. The latest backup will not be older than one hour.

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