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Frequently asked questions

Here you can find answers to the most common questions
regarding Paessler PRTG Enterprise Monitor



1. FAQ about PRTG Enterprise Monitor


1. What can I monitor?

Routers, switches, servers, hardware, software, operating systems, applications, virtualized environments, websites, email servers, databases, VoIP and QoS, IP SLA, logs, events, performance, NetFlow/IPFIX, sFlow and jFlow, packet sniffing, SNMP, WMI, temperature, humidity, your business processes to track your SLAs, and much more!

We offer over 250 sensors out of the box and many customizable options like preconfigured custom sensors and using your own scripts. Phew, there is a lot to monitor, right? Get an overview of all PRTG features here.

2. How long until everything is up and running smoothly?

Everything will be up and running within minutes and without frustration and complicated configuration. It'll only be a few weeks from your first demo to a functional monitoring project with smart notifications! PRTG is designed to offer optimal usability. Try it out! The Smart Setup already scans the network and sets up monitoring during the installation process. Intelligent assistance will guide you through the configuration and help you with every step on the way to your comprehensive monitoring experience. The Smart Setup, our easy-to-use drag-and-drop map editor, libraries, and multiple interface options (web interface, mobile apps, and PRTG Desktop) are among the things that make your life a little easier.

3. What resources are there to support me?

You get first-level support from network engineers in your region. Additionally, you can benefit from our large and expanding partner network – just contact one of our certified partners for personal consultation and training.

What's more, we offer a wide variety of resources to assist you:

  • Our how-to guides provide you with practical step-by-step guides explaining the most common features.

  • In our training courses, you'll learn how to work with PRTG.

  • Free live webinars offer you deep-dive sessions into various topics.

  • All details regarding PRTG, its setup, configuration and advanced topics can be found in the Manual.

  • Our blog covers many interesting IT topics from the latest features and SNMP traps to tips on helping your users be better at using Zoom.

  • Our Knowledge Base contains questions and answers about PRTG. You can ask a new question or look for an answer to existing ones.

4. What about reporting?

PRTG is able to create and/or store reports on a daily, weekly, monthly, or yearly basis for selected sensors. You can configure the reports to be sent to you as a PDF via email or have them stored on the hard drive. Additionally, you can interactively run a report in the web browser (in HTML format). You also can have the reports generated according to a schedule, for example every Monday. There are various templates available that include different sets of data tables and graphs. Check the PRTG features and the Manual.

5. Does PRTG Enterprise Monitor support notifications and alarms?

PRTG Enterprise Monitor offers several means of notification. The most commonly used methods are sending emails or SMS, starting an executable file, sending Syslog messages, playing sounds, or adding entries to the Windows event log, among others. PRTG even includes push notifications to Android and iOS devices for free! Furthermore, you can configure notification schedules so that you (or your staff) won't be alerted in the middle of the night for failures of less important servers. You can define numerous conditions for notifications – not only if a sensor is down – but also if the traffic on a certain interface hits a limit over a certain time, and much more.

Please see the PRTG features and the Manual.

6. What about multiple locations, user accounts, and user rights?

IT teams are often distributed across multiple data centers, offices, legal entities, business units, or areas of responsibility, each with their own team. With PRTG Enterprise Monitor, you can easily monitor your locations separately or on one map for a centralized overview. Additionally, PRTG Enterprise Monitor offers multi-tenancy so that every team can access their own work space and dashboards if needed!

There are various account types in PRTG, for example read-only users and read/write users. Furthermore, you can configure the access rights for every group, device, or sensor to control what users are allowed to see or edit. These settings are automatically inherited in the device tree so that it is not necessary to edit the access rights of every sensor individually.

7. Can I monitor my IT services and business processes?

Yes, you can. We understand that the larger the IT environment is, the more complex it is to manage. So we offer two options for getting an overview: PRTG Desktop or the ITOps Board, which is exclusive to Paessler PRTG Enterprise Monitor. The ITOps Board gathers, correlates, and organizes alerts and notifications from one or more PRTG servers, creating a business service-oriented view of your network and infrastructure. It creates dependency diagrams, clear and focused dashboards, and automated incident workflows. This way, you can easily model and track SLAs based on your business processes.

8. How often are updates released?

Our team works in two-to-three-week cycles, delivering updates within each period that improve the application. This continuous rollout enables Paessler to release new features quickly. The updates are available to all clients with an active maintenance contract and can be obtained via the automatic update built in to PRTG or via logging in to the customer service center.

9. How does it scale with large networks?

Larger setups often create higher loads on monitoring solutions. Performance problems can lead to falsified monitoring results and annoyed users, which may increase the risk of failures and outages. PRTG is built to deal with this kind of load and offers best practice strategies to avoid performance issues. 


2. FAQ about subscriptions


1. How long is the subscription period?

Paessler starts with a 1-year subscription period. Longer subscription periods are available upon request.

2. What are the payment options?

The invoice amount for the entire contract period is due at the beginning of the respective subscription period. In the case of payment by credit card, the amount is payable immediately. In the case of purchase on account, the amount is payable within 30 days after invoicing.

3. How is a subscription renewed?

You are contacted in advance of the subscription expiration via email and/or by a representative. The subscription period will be renewed automatically. Additionally, you may reach out to your representative to discuss renewals and changes in your environments that may impact subscription usage.

4. How does a subscription differ from a perpetual license?

In comparison to a perpetual license, a PRTG Enterprise Monitor subscription will always give you access to the latest updates, which include new features, numerous improvements, and bug fixes.

5. How do I benefit from a subscription?

With PRTG Enterprise Monitor, you get the latest enterprise-ready monitoring software, trusted knowledge, product security, and technical support. A subscription delivers value during each stage of your IT journey and empowers IT teams to gain visibility and control of their increasingly complex infrastructures.

6. What if a subscription is not renewed?

The Paessler PRTG Enterprise Monitor subscription will turn into a Freeware Edition at the end of the term of the respective individual contract.

7. What if I prefer a perpetual license?

The PRTG XL1 license is a perpetual license which allows for a single PRTG server installation. With PRTG XL1, you can monitor 10,000 aspects of your devices in your network, which usually means about 1,000 devices.

8. Can I get a PRTG Enterprise Monitor demo?

Yes, you can! Our experts around the globe are ready to support you with the best monitoring setup for your requirements. Contact us and we'll reach out to discuss your individual setup.

9. What about a proof of concept?

You can try PRTG Enterprise Monitor before you buy it. This gives you full access to all the features it has to offer. Please contact us and we will help you get started.

10. How can I get started?

  1. Contact us for an initial demo and webinar.
  2. Get a free trial for your test lab. Install the trial and get data and notifications within minutes.
  3. Visualize all your business processes within the ITOps Board and the Business Process sensor.
  4. Run it for a while and then easily set limits based on historic data to only get notified when necessary.
  5. Build maps to get a useful overview of your network and a customized dashboard for the various levels/departments.
  6. And look forward to working with Paessler PRTG Enterprise Monitor every day.

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