PRTG Manual: PRTG Administration Tool on Remote Probe Systems
If you start the PRTG Administration Tool on a system on which a remote probe runs, you can define various probe-related settings, restart services, and view log information. You can also change many of these settings via the system administration and the probe settings in the PRTG web interface.
This section describes the available settings in the PRTG Administration Tool when you open the tool on a remote probe system. This is not the complete set of available settings. If you need access to all available settings regarding your whole PRTG installation, open the PRTG Administration Tool on the PRTG core server machine.
Settings you make here are only valid for the installation running on the computer on which you open the PRTG Administration Tool. To change settings for a different installation, for example, a different remote probe installation, log in to that computer and open the program there.
Start the PRTG Administration Tool
From the Windows start menu, select the PRTG Network Monitor folder and click PRTG Administration Tool to open the application.
The PRTG Administration Tool has the following tabs:
After you have changed settings, click the Save & Close button. A new window opens where PRTG asks you to agree to restart the PRTG core server service. Click OK to proceed.
Probe Settings for Core Connection
Define general settings regarding the probe and probe connections.
Probe Settings |
|
---|---|
Name of Probe |
Enter a meaningful name to identify the probe. PRTG shows this name, for example, in the device tree, and in all alarms by default. Enter a string. |
Reconnect Time |
Define the time that PRTG waits until the probe tries to reconnect to the core server if the connection fails. Enter an integer value. |
Connection to PRTG Core Server |
|
---|---|
These settings affect the way the probe (local probe, hosted probe, or remote probe) connects to the core server. PRTG automatically detects the type of probe and shows the correct settings. |
|
Server (IPv4 address or DNS name) |
If this probe is configured as the local probe of the PRTG core installation, it connects to the core via 127.0.0.1, which you cannot change. If this probe is configured as a remote probe, enter the IP address or Domain Name System (DNS) name of the core server. |
Probe GID |
The Probe GID (global ID (GID)) is a unique identifier for the probe. We recommend that you do not change it. Exception: If you substitute an existing remote probe from a different computer, you have to copy the GID from the old probe to the new probe. To do so, click the Edit GID... button and confirm the warning with Yes. You can then change the value. You cannot change the GID for a local probe.
|
Probe Access Key |
You do not need an access key for local probe connections. On a remote probe, the Probe Access Key must match one of the access keys in your PRTG core server installation. If it does not match, the remote probe is not able to connect to the core server.
|
Confirm Access Key |
If you enter an access key for a remote probe, enter it in this field again to assure correctness. |
Path for Probe Data Storage |
|
---|---|
Path |
Select the directory where PRTG stores configuration and monitoring data. Click the ... button to choose a different folder on your system.
|
Language for the PRTG Administration Tool for Remote Probes |
|
---|---|
<your language> |
Choose the language for the PRTG Administration Tool on your remote probe. The default is English. |
Probe Settings for Monitoring |
|
---|---|
Define the IP address used for outgoing monitoring requests.
|
|
Outgoing IPv4 |
Define the IP address for outgoing requests using the IPv4 protocol. The list shows all IP addresses available on the current system. Choose a specific IP address or select auto. |
Outgoing IPv6 |
Define the IP address for outgoing requests using the IPv6 protocol. The list shows all IP addresses available on the current system. Choose a specific IP address or select auto.
|
You can manually stop and start PRTG services. For connected probes, click Start Probe Service to start the service or Stop Probe Service to stop it. Both actions usually take from a few seconds up to several minutes to complete. You can also restart the PRTG core server and connected probes via the PRTG web interface under Administrative Tools.
We recommend that you set a schedule for automatic restarts.
You can also define a restart schedule on the Settings tab of a probe under Restart Options, in the PRTG web interface.
Scheduled Restart settings |
|
---|---|
|
|
Restart Options |
For best performance, we recommend that you regularly restart the Windows servers on which PRTG runs. Define if you want to schedule an automatic restart:
|
Restart Schedule |
This field is only visible if you select a schedule option above. Choose how often you want to restart PRTG services or the Windows server:
|
Day |
This field is only visible if you select a schedule option above. Select a day of the week (Monday to Sunday) or month (1st to 30th or Last). If you select Last, PRTG initiates the restart on the last day of the month, regardless of how many days the month has.
|
Time |
This field is only visible if you select a schedule option above. Select the time of day when PRTG performs the restart.
|
You can also define a restart schedule on the Settings tab of a probe, section Scheduled Restart Settings, in the PRTG web interface.
Log Files |
|
---|---|
Open Log Folder... |
Open the PRTG Network Monitor data directory on your hard disk drive to access all logfiles that PRTG creates. |
Send Logs to Paessler... |
Open an assistant to send logfiles to the Paessler Support Team. See Send Logs to Paessler for details.
|
Open Support Ticket... |
Open the support form on the Paessler website in a browser window.
|
The About section shows information about the version of installed PRTG programs and copyright information.
You can also send logfiles with the support bundle via the Contact Support option in the PRTG web interface.
If you open a support ticket, Paessler Support might ask you to send logfiles for further analysis. With the Send Logs to Paessler... button, PRTG automatically collects, compresses, and sends your logfiles to our FTPS server.
Send Logs to Paessler |
|
---|---|
Name |
Enter your name. |
Enter a valid email address. You can provide any of your email addresses, but we recommend that you use the email address of your PRTG account, which PRTG enters by default. |
|
Ticket No. |
This field is optional. If you have already opened a ticket with Paessler Support, provide the ticket number here. Your files are then automatically associated with your ticket. Enter the ticket number starting with PAE followed by four or more digits, for example, PAE12345. If you do not have a ticket number, leave this field empty. |
Click the Send button to start the data upload. Ensure that FTPS and HTTP connections are allowed on this machine.
PRTG Manual:
Knowledge Base: Which ports does PRTG use on my system?