There are a lot of Synology errors 
out there. Way too many, right?

 

You as a sysadmin know that for sure – drive errors, problems with wireless products, and security issues.
Your Synology setup sometimes drives you crazy.

Here's a list of the most common errors around Synology and the proven solution to them:

  1. Error code 38: drives cannot be found
  2. Error code 384: My Cloud, My Cloud Home, or My Passport Wireless products
    are not detected under Windows 10 Network
  3. Synology security issues
  4. Network error: Please check your network settings

 

With PRTG you’ll never have to deal with Synology errors again. Forever.

 

 1. Synology error: 

"Error code 38: drives cannot be found"

 

Quick fix

The error can lie in the drive slot on the Synology product or the drive itself.

Hint: 

  • First, shut down your Synology product 
  • In case you dispose of empty drives, place them in your Synology product and try installing DSM again.
  • In case of 2 or more bays in your Synology product, switch the order of the drives and try to install DSM again.
  • Use a manufacturer's diagnostic tool to run a disc scan in order to find out if the drives are healthy. Format the drives again and insert them again in your Synology product.

 

Best solution:

https://www.synology.com/en-ph/knowledgebase/DSM/tutorial/General_Setup/How_to_install_DSM#t2.1

 Proper fix

Thanks to the SNMP Synology Physical Disk Sensor of PRTG Network Monitor, you can monitor a physical disk in a Synology Network Attached Storage (NAS) via SNMP. 

It can provide you with the information about the temperature and the disk status.

Learn more about Synology Monitoring

 

 2. Synology error: 

"Error code 384: My Cloud, My Cloud Home, or My Passport Wireless products are not detected under Windows 10 Network"

 

Quick fix

This problem occurs because the "network browse" has been disabled on Windows 10 v1709 and higher. Another problem can be that SMB 1.0/CIFS File Sharing Support has been deactivated on Windows 10, Windows 10 Fall Creators Update version 1709 and higher.

The SMB 1.0 protocol is important for the Computer Browse service to populate the Windows Explorer Network node ("Network Neighborhood"). This legacy protocol does not route, has limited security and is long deprecated. As this service does not work without SMB 1.0, it is removed when SMB 1.0 is disabled.

 

Hint:

  • Open the search bar on Windows 10, type "Windows features" in the search bar and by double-click turn Windows features off and on
  • Look for SMB 1.0/CIFS file sharing support
  • Check if the box and all others will auto populate and click OK
  • Restart your computer

 

Best solution:

https://support-en.wd.com/app/answers/detail/a_id/4155

 Proper fix

The SNMP Synology Logical Disk sensor can monitor a logical disk in a Synology Network Attached Storage (NAS) thanks to Simple Network Management Protocol (SNMP).

It provides you with information about the up status, the warning status and the down status.

Information about Synology Monitoring

 

 3. Synology error: 

"Synology security issues"

 

 

Quick fix

If your Synology NAS is connected to the internet, it is possible that hackers and viruses will attack your Synology NAS. They can try to gain unauthorized access to sensitive data.

 

Best solution:

https://originwww.synology.com/en-us/knowledgebase/DSM/tutorial/Management/How_to_add_extra_security_to_your_Synology_NAS

 

 

 Proper fix

In order to avoid security problems, you can use a general sensor from PRTG. The SSL Security Check Sensor is able to monitor the Secure Sockets Layer (SSL) connectivity to the port of a device.  

Information about Synology Monitoring

 

 4. Synology error: 

"Network error: Please check your network settings"

 

Quick fix

In case you have trouble accessing your Synology device over the Internet via QuickConnect and the message appears: "Network error occured: Please check your network settings.", it is possible that there is a problem with the connection or configuration.

Hint:

Check if your Synology device is connected to the Internet. In order to make sure that the internet is not the problem, you can also connect another device to the same network ports and cables. 

 

Best solution:

https://www.synology.com/en-global/knowledgebase/DSM/tutorial/Network/Why_can_t_I_connect_to_my_Synology
_NAS_over_the_Internet_via_QuickConnect

 Proper fix

You can use the HTTP Sensor. It monitors if a website is reachable.

The SNMP Traffic Sensor monitors traffic on a device using SNMP. It is usable on a device that provides traffic data.

Information about Synology Monitoring

 

Choose your solution: Bugfix or replacement

 

With PRTG you'll never have to deal with
Synology errors again. Ever.

 


  • Monitor file servers and storage capacities with NAS monitoring

  • Synology NAS: Monitoring the status of logical and
    physical disks



  • Incorporation of all Synology hard- and software into your monitoring

 

Free Download

Unlimited version of PRTG for 30 days. After 30 days, PRTG reverts to a free version.
Or, you can upgrade to a paid license anytime.

 
 

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