How to completely uninstall
PRTG from your system
Open the Windows Start menu (
) and click All apps (
).
In the apps list, scroll down to the letter P and click PRTG Network Monitor to open a dropdown menu with more options ().
Click Uninstall PRTG Network Monitor ().
Confirm the Windows User Account Control with Yes to allow the program to uninstall.
In the PRTG Network Monitor Uninstall dialog, click Yes to confirm that you want to completely remove PRTG from your system.
Wait while PRTG is removed.
To complete the uninstallation of PRTG, your system needs to restart.
Click Yes to confirm the system restart.
Optionally, fill out an online form via our Leaving so soon? web page that opens automatically in your browser.
Open the Windows (C:) drive in the Windows Explorer ().
Switch to the View tab ().
To be able to see the ProgramData folder, make sure that the check box next to Hidden items is enabled (
).
Double-click the ProgramData folder (
).
Scroll down to and double-click the Paessler folder.
Delete the PRTG Network Monitor folder by pressing the Del key.
Open the Windows Start menu and click Settings.
On the Windows Settings page, select Apps.
On the Apps & features page that opens, scroll down to and click Npcap OEM to view more actions ().
Click Uninstall ().
Confirm the Windows User Account Control with Yes to allow the Npcap component to uninstall.
In the Npcap Uninstall dialog, click Uninstall and wait until the uninstallation process is finished.
