Customer Support
How Can We Help You?

 

How do I update to the latest version?

Paying customers: Please log into our website to download the latest installer of the Commercial Edition.
Freeware users: Please go to our downloads page to download the latest installer of the Freeware Edition.

Where can I find my license and order information?

Please log into our website. You will find all information regarding your licenses and your orders on the overview page after your login. In addition all details can be found in the categories "Your Licenses" and "Your Orders" on the right-hand side of the page.

How can I recover or change my account email address?

In our database we store the email address that was used for your initial purchase. To request a change of the email address or to recover your email address please fill out this form.

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After the 30 day trial PRTG will run as Freeware Edition (limited to 10 sensors).

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Support Ticket System

One-To-One Support For Customers with Active Maintenance Contract

Customers within their software maintenance period can open a support ticket within our ticket system for email support. To open a ticket please fill out the Support Ticket Form. Additionally, you can log in to download the latest software updates and re-request your license keys.

Please note: Support communication can be provided in English or German only!

Subscribe to Our Free Paessler Newsletter

Please enter your email address to subscribe to the free Paessler Newsletter. If you subscribe to this list you will receive our news announcements about new versions and bugfixes roughly once a month.


Note: We honour your privacy! We will never give away your email address to any third party. See our privacy policy. After the 30 day trial PRTG will run as Freeware Edition (limited to 10 sensors).

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