Support
Frequently Asked Questions
How do I update to the latest version
For paying customers: Please log into our website to download the latest Commercial Installer.
For Freeware users: Please go to our downloads page to download the Freeware Edition installer.
I have lost my license key. Where can I recover my license key?
Please log into our website to request an email with your license key.
How can I recover or change my account email address?
In our database we store the email address that was used for your initial purchase. To request a change of the the email address or to recover your email address please fill out this form.
Search our Support Resources
Search the Knowledge Base, the CEO-Blog and the Manuals:
Self-Service Support Options (for All Customers)
The following support options are available for users of the Freeware Edition and for users of the Commercial Editions:
One-To-One Support Options (for Registered Customers Only)
Registered customers within their software maintenance period have the following additional support options:
- You can open a support ticket in our ticket system for email support. To open a ticket please fill out the Support Ticket Form.
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You can log in to download the latest software updates and re-request your license keys.
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