How Can We Help You?
Explore our Support Resources
In our database we store the email address that was used for your initial purchase. To request a change of the email address or to recover your email address please fill out this form.
Support Ticket System
One-To-One Support for Customers with Active Maintenance Contract
Within your software maintenance period, you can open a support ticket. Please use the Contact Support form of your PRTG installation for technical questions to get the best possible help from our experts. If you have trouble using this form, you can fill out the support ticket form on our webpage.
Updates and Your License Key
Are you looking for updates or your license key? Log in to our service center.
Please write us in English or German language.
Please communicate via email. This is the best way we can support you, so we can analyze your log files, screenshots, and other data in detail. We always try to answer within 24 hours on business days. If necessary, we will ask you for remote access.
Please open a new ticket for each new topic.
Do you need assistance for your network setup or detailed installation planning? Our partners are happy to help. Please contact a partner near you.