Support
Frequently Asked Questions
How do I update to the latest version
For paying customers: Please log into our website to download the latest Commercial Installer.
For Freeware users: Please go to our downloads page to download the Freeware Edition installer.
I have lost my license key. Where can I recover my license key?
Please log into our website to request an email with your license key.
How can I recover or change my account email address?
In our database we store the email address that was used for your initial purchase. To request a change of the the email address or to recover your email address please fill out this form.
What self service support options are available?
Please check out the Paessler Support und Service Section for extensive information, frequently asked questions, a technical knowledgebase and forums to get the most out of our products!
Self-Service Support Options (for All Customers)
The following support options are available for users of the Freeware Edition and for users of the Commercial Editions:
One-To-One Support Options (For Registered Customers only)
Registered customers within their software maintenance period have the following additional support options:
- You can open a support ticket in our ticket system for email support. To open a ticket please fill out the Support Ticket Form.
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You can log in to download the latest software updates and re-request your license keys.
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