Support

Self-Service Support Options (for All Customers)

The following support options are available for users of the Freeware Edition and for users of the Commercial Editions:

PRTG Network Monitor PRTG Traffic Grapher IPCheck Server Monitor Webserver Stress Tool
Support Forum Support Forum Support Forum Support Forum
Knowledge Base Knowledge Base Knowledge Base Knowledge Base
Manual PDF, HTML Manual PDF, HTML Manual PDF, HTML Manual PDF, HTML

One-To-One Support Options (For Registered Customers only)

Registered customers within their software maintenance period have the following additional support options:

  • You can open a support ticket in our ticket system for email support. To open a ticket please fill out the Support Ticket Form.
  • You can log in to download the latest software updates and re-request your license keys.

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Consulting/Custom programming

If you need onsite or offsite consulting for your project, please contact us at sales@paessler.com. We will also be happy to develop custom versions specifically designed for your needs and projects based on our product line.