Please note: Problems with activation can occur if you are using Microsoft Internet Explorer.
We strongly recommend using the latest version of Google Chrome or Mozilla Firefox.

Manual license activation

If PRTG Network Monitor cannot access the activation server, you can activate your license manually with this form.
If you have a question, please have a look at our FAQ below or contact our customer support.

FAQ

Where do I find the License Owner, License Key and System ID?

Go to: Setup | License Information

"License name" corresponds to "License owner"

What is a Failover Node?

PRTG comes with a built-in failover cluster for high-availability monitoring. A failover cluster consists of two separate PRTG core server installations, where one server acts as the master node and one server as the failover node.

Read more in our manual: Failover cluster
or in our how-to: How to set up a failover cluster in PRTG

What is manual license activation?

PRTG Network Monitor (normally) automatically activates your license via the internet during the installation process. Only if PRTG cannot access the activation server, you must manually activate your license.

Read more in our manual: Activate the product