Manual license activation

If the system that runs your Paessler product cannot connect to the Paessler activation server, you can manually activate your license via the form below.

Please note: The manual license activation process of PRTG Enterprise Monitor differs from that of PRTG Network Monitor. To activate your PRTG Enterprise Monitor license offline, follow the steps in our how-to guide: How to use PRTG Enterprise Monitor in an offline environment in 5 steps

FAQ: Offline license activation

What does manual license activation or offline license activation mean?

PRTG Network Monitor usually activates your license automatically via the internet during the installation process. Only if the system that runs your PRTG server cannot connect to the Paessler activation server, you must manually activate your license.

Find more information in the PRTG Manual: Activate the product

Please note: The manual license activation process of PRTG Enterprise Monitor differs from that of PRTG Network Monitor. To activate your PRTG Enterprise Monitor license offline, follow the steps in our Knowledge Base article: How do I manually activate my PRTG Enterprise Monitor license?

What is a failover node?

PRTG comes with a built-in failover cluster for high-availability monitoring. A failover cluster consists of two separate PRTG core server installations, where one server acts as the master node and one server as the failover node.

Find more information here:

PRTG Manual: Failover Cluster
How-to guide: How to set up a failover cluster in PRTG

PRTG Network Monitor - Where do I find the License Key, System ID, and Activation Token?

To find the information to manually activate your PRTG Network Monitoring license, log in to the PRTG web interface and go to Setup | License Information.

PRTG OPC UA Server - Where do I find the License Key, System ID, and Activation Token?

Open the activation_request.json file to find the License Key and System ID. The default location of this file is C:\ProgramData\Paessler\PRTG OPC UA Server. You do not need an Activation Token for PRTG OPC UA Server. For more information, see the PRTG OPC UA Server Quick Start Guide.

PRTG MultiBoard - Where do I find the License Key, System ID, and Activation Token?

To find the System ID and the License Key, open PRTG MultiBoard and go to the License Information settings. You do not need an Activation Token for PRTG MultiBoard.

PRTG Data Exporter - Where do I find the License Key, System ID, and Activation Token?

To find the License Key and the System ID, open PRTG Data Exporter and go to Administration | License Information. The Key in PRTG Data Exporter is your License Key. You do not need an Activation Token for PRTG Data Exporter.

PRTG Data Exporter - I do not see a System ID on my License Information tab.
Can I use the Machine ID?

No, the Machine ID is different from the System ID. PRTG Data Exporter displays the Machine ID on the License Information tab for certain licenses. In this case, click click Activate license on the License Information tab to see your System ID.

PRTG Data Hub - Where do I find the License Key, System ID, and Activation Token?

Open the activation_request.json file to find the License Key and the System ID.

The default location of this file is:

/var/opt/paessler/datahub/activation.d on Debian and Ubuntu
C:\ProgramData\Paessler\DataHub on Windows

You do not need an Activation Token for PRTG Data Hub. For more information, see the PRTG Data Hub Manual.