July 2, 2019 - Source: Inside Networks

More than half of IT staff frustrated by nasty network surprises

According to new research from Paessler, UK IT staff’s biggest frustrations in the workplace are networks unexpectedly failing with no warning (63 per cent) and end users reporting problems before IT even knew about them (54 per cent).

"Often problems are difficult to predict in advance", said Martin Hodgson, country manager for UK and Ireland at Paessler. "Many issues can originate from the users themselves, with them failing to read instructions or not reporting minor challenges that then grow into much bigger issues". [...]

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More than half of IT staff frustrated by nasty network surprises

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