October 26, 2017 - Source: Computerworld AU

How the Lions Eye Institute moved beyond break/fix

By Rohan Pearce

"Investing in a flexible infrastructure monitoring platform has helped the IT team at the Lions Eye Institute slash service desk calls and free up resources to take a more proactive approach to technology, according to the organisation’s chief information officer, Rod Bacon. The not-for-profit Lions Eye Institute combines world-class research into eye disease with a clinical practice that treats up to 70,000 patients every year. [...]"

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