October 26, 2017 - Source: Computerworld AU
How the Lions Eye Institute moved beyond break/fix
By Rohan Pearce
"Investing in a flexible infrastructure monitoring platform has helped the IT team at the Lions Eye Institute slash service desk calls and free up resources to take a more proactive approach to technology, according to the organisation’s chief information officer, Rod Bacon. The not-for-profit Lions Eye Institute combines world-class research into eye disease with a clinical practice that treats up to 70,000 patients every year. [...]"