If you’re running PRTG with a version between 16.4.28.x and 17.2.31.2018 your installation has a little problem: It will not tell you that a newer version of PRTG exists. And it cannot update itself. Our fault! We accidentally deactivated the auto update function. We apologize!

auto-update-2.png

The bug has been fixed in version 17.2.31.2153. You just need to do a manual update once, and everything will work automatically again. Here’s what you need to do:

  1. Log in to the PRTG web interface as administrator.
  2. Select Setup | Auto-Update in the main menu.
  3. Click the button „Check For Latest Update and Download“.
  4. Process the update manually following the instructions in the web interface.

PRTG will now inform you about new versions when they become available and it will update automatically (if you have selected this in the settings).

Do You Need Any Assistance?

If anything doesn’t work as described above or if you have any other issues: Please open a support ticket and we will be glad to help you ASAP.

Thank you very much for your understanding and thank you for relying on PRTG!

Sincerely,

Your Paessler Team

Did you like our blog post?

FOLLOW US VIA RSS >> FOLLOW US ON FEEDLY >>

Entries (RSS) Entries (Atom)

 

Blog Categories

Blog Archives

 

PRTG Network Monitor

Intuitive to Use.
Easy to manage.

200,000 administrators have
chosen PRTG to monitor their
network. Find out how you can
reduce cost, increase QoS and
ease planning, as well.

Free PRTG
Download

Copyright © 1998 - 2017 Paessler AG