How Dealing With Angry Users Doesn’t Have to be a Hassle

The role of the SysAdmin is a technology role, but also a service role, and users can become frustrated and even angry when they approach a SysAdmin with things that are not working properly with their software or network access. Depending on who the user is, this situation can quickly escalate, no matter how large or small the problem. Also, the person may not care if the issue was simply caused by "user error." Even if it was their fault, they just want the issue fixed. 

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It’s Time for Your SysAdmin Day Resolution: Invest in Yourself and Your Career (Start Now!)

SysAdmin Day is coming up on Friday, July 28th. This year, how about celebrating the day (and the coming year) with a resolution to invest in yourself to boost your skills and advance your career? Making a commitment to professional development and learning could lead to new opportunities for you over the next twelve months.

How do you get started? Here are three things that you can do to help develop your skills and move your career forward as a SysAdmin. 

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The 3 Levels of Phishing and How You Can Convince Your Colleagues Not to Become Prey

Back in the day, all it took to lure someone into emptying their pockets was an email from a Nigerian prince. Today, scammers are having a much harder time as people are used to these kinds of emails and most of them land unopened in their spam folder. But don't be deceived, scammers are more active than ever and even keener on tricking you into giving them valuable, personal information by posing as a trustworthy source. This tactic is known as phishing and it has proven to be very successful. So year after year, they up the ante, adding new variations here and there. Let's go over the three levels of phishing.

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How To Prepare for an On-Camera Interview: What I Learned From a TV Professional

I have been lucky enough to give a number of interviews over the years. Lucky because, if someone decides you are worth listening to enough that they put you in front of a camera, you either really are worth listening to, or you just happen to work for the right company and they think you are! Either way, it's a real privilege and I hope there has been, in my case, at least a mixture of both. 

Most interviews have been relatively unprepared and spontaneous, but my most recent rendition was different. Firstly, it was with Business Reporter, an offshoot of the Daily Telegraph newspaper. With a daily circulation of over 460,000, the Daily Telegraph is the most read "broadsheet" newspaper in the UK and 6th overall. As such, the pressure was on to deliver in a way I hadn't experienced before. And secondly, there was a very structured, highly detailed preparation process.

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The 7 Questions Your Resume Should Answer If You Really Want the New Sysadmin Job

The only thing between you and your dream job is that mountain of applications on the HR Director's desk. This is how to make sure that yours lands in the winners pile. Anyone who wants to be invited for a personal job interview must make sure that his application answers questions that haven't even been asked.

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[April Fools'] No More Stupid Questions: Groundbreaking AI Automates Your Support

Paessler AG is thrilled to announce a revolution in user monitoring: the PRTG Resound, our first-ever hardware sensor for PRTG. The PRTG Resound is a sophisticated voice-controlled IoT sensor, specially designed for IT administrators to monitor their user base for IT issues.

The PRTG Resound monitors voice conversations and ambient sounds in your office environment, and can send you alerts when it detects alarming user behavior, so that you can respond before the damage gets even worse.

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5 Tips for Sysadmins That Will Improve Appreciation of Your Work (and Your Budget) 

You may feel as if you have come to a dead end in your career as a systems administrator, or maybe you feel like you are stuck in a rut. Sometimes every day can feel like you are Bill Murray in the movie "Groundhog Day", where you are living the same day over and over again. Often, a good day is merely a day when nothing happens. However, while an incident-free day may be ideal from the standpoint of the company, simply maintaining a status quo is more harmful than helpful. Every day must be an opportunity for excellence, but what is excellence and how do you achieve it?

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How To Improve Flow for Increased Motivation at Work

  • You love your job
  • It takes no effort to do your tasks
  • You are in a flow

Congratulations! You've achieved flow!

For all of you who are not in a flow, here are some ideas on how to get there.


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How To Work From Home Most Effectively

A well-worn phrase has been doing the rounds for a few years:

"Work should be something you do, not somewhere you go."

Allowing employees to work from home (WFH) is a measure now being undertaken by most companies, at least to some degree. Technology allows it to happen almost seamlessly and it offers obvious benefits to both parties, but it is not all plain sailing. Here are some dos and don'ts for both employers and employees, so that expectations are clear, everyone stays productive and those aforementioned benefits can be realised effectively.

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You'll Absolutely Love These 5 Amazing Craft Beer Places in Berlin

It's that time of year again: Cisco Live is in Berlin next week for its annual Europe edition. If you're about to pack your bags for your trip to Berlin just like we are, you probably can't wait to join all the sessions and programs for some major technology inspiration.

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