Support Ticket
Open A New Support Ticket
Before opening a new Support Ticket please have a look at the following top questions and their answers:
How do I download the latest version?
Where do I get the latest update?
For paying customers: Please log into our website to download the latest version.
For Freeware users: Please go to our downloads page, choose the desired product, then download and simply install the Freeware Edition installer.
I have lost my license key. Where can I recover my license key?
Please log into our website to request an email with your license key.
How can I recover or change my account email address?
In our database we store the email address that was used for your initial purchase. To request a change of the the email address or to recover your email address please fill out this form.
What self service support options are available?
Please check out the Paessler Support und Service Section for extensive information, frequently asked questions, a technical knowledgebase and forums to get the most out of our products!
Create New Support Ticket
To open a new ticket please fill out the form below and click "Submit Support Ticket". Usually we are able to answer most tickets in one or two business days.