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For the new operating systems Microsoft Vista and Microsoft Server Code Name "Longhorn" the developers at Microsoft have decided to drop the support for WinHelp (*.hlp) files.
Since some older versions of Paessler products (released before fall 2006) include their online help in form of HLP-files their online help can't be opened on the two new operating systems.
There are two possible solutions:
Disclaimer: The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.