Activating the Product
After installing the PRTG software and entering a license key, you have to run through the Product Activation process in order to use it continuously (only Freeware and Trial Edition are activated automatically and do not require a special procedure). The activation has to be done within ten days after installation and only takes a few minutes. If you do not activate PRTG for ten days, it will temporarily revert to Freeware Edition (with a maximum of 10 sensors) until you activate. Login to the PRTG Web Interface to activate.
Activation via Internet
In the PRTG Web Interface, choose "Setup | Activation Status" from the main menu.
Click on the button "Start Activation Now" to start product activation. PRTG will now connect with Paessler to check your license. A few seconds later you should see "Activation OK" in the License Activation Status.
Activation via Email
In the PRTG Web Interface, choose "Setup | Activation Status" from the main menu.
If there is no Internet connection available, you can activate PRTG via email. To do so, first click on the "Start Activation Now" button. You will then see "Last message about activation: Activation failed" in the License Activation Status.
- Once the activation via Internet fails, the activation via email is available.
- Click on the "Start Activation per EMail" tab. You will see an "Activation Request Code".
- Copy it and send it to the email address shown.
- Within two business days you will receive an email reply from Paessler, containing an activation code.
- Once you've received this email, go the "Finalize Activation per EMail" tab and copy the activation code into the according field.
- Click on "Confirm Activation".
A few seconds later you should see "Activation OK" in the License Activation Status.