“The page below is from the manual of PRTG, our quick-to-install and easy-to-use network monitoring software”

Aurelio, System Admin at Paessler AG

To open the account settings of the currently logged in user, select Setup | Account Settings from main menu. Click on the tabs to change the different settings.

Account Settings TabsAccount Settings Tabs

You can define the following aspects of your account settings:

In the My Account settings you can define values regarding your own PRTG user currently logged in. All settings in this section are user specific. Some account control options may not available, but can only be defined by the administrator.

My Account SettingsMy Account Settings

My Account Settings

Note: This documentation refers to the PRTG System Administrator user accessing the Ajax interface on a master node. For other user accounts, interfaces, or nodes, not all of the options might be available as described. When using a cluster installation, failover nodes are read-only by default.

User Account

Login Name

Enter the login name for the user.

Display Name

Enter a name for the user for display purposes. This will not be used for login.

Email Address

Enter the user's email address.

Timezone

Enter the time zone for the current user.

Date Format

Enter in what format dates will be displayed for the current user. Note: This setting will take effect after the next login.

Password

Define the user's password. For security reasons, the account settings page does not contain the password. Choose between:

  • Don't change
  • Specify new password

If you choose to specify a new password, enter the old password, and the new password twice.

Note: The new password must be at least 8 characters long; no character may occur more than 3 times. It must contain a number and a capital letter.

Hash

The hash (passhash) value can the used as password substitute when calling functions from PRTG's Application Programming Interface (API) that require an authentication. For more information please see Using the PRTG API (Application Programming Interface) section.

Auto Refresh and Alerting

Auto Refresh Type

Specify how PRTG's web pages will be refreshed for the current user. Choose between:

  • Refresh page elements using AJAX (recommended) : Automatically refresh the single page elements on the web pages.
  • Refresh whole page : Automatically reload the whole page with every refresh interval.
  • No auto refresh : Do not automatically refresh web pages.

Auto Refresh Interval (sec)

This setting is only relevant when auto refresh is enabled above. Enter the number of seconds that will be waited between two refreshes. We recommend using 30 seconds or more. Minimum value is 20 seconds. Note: Shorter intervals create more CPU load on the server running the PRTG core server. If you experience load problems while using the web interface (or PRTG maps), please set a higher interval.

Play Audible Alarms

Define when an audible alarm will be played for the current user on web pages whenever there are alarms in PRTG. Choose between:

  • Never : Do not play sound files on any web pages.
  • On dashboard pages only : When there are alarms, play a predefined sound on dashboard pages only. The sound will be replayed with every refresh of a dashboard page.
  • On all pages : When there are alarms, play a predefined sound on all web pages. The sound will be replayed with every page refresh.

For more information about audible notifications and supported browsers, please see More section below.

Ticket System

Email Notifications

Define if you want to get emails from the ticket system. Choose between:

  • I want to receive an email whenever a ticket changes : You will receive an email each time a ticket is assigned to you or your user group, or if a ticket which is assigned to you or your user group is changed. Note: If you edit tickets which are assigned to you or your user group, or you assign a ticket to yourself or your user group, you will not get an email.
  • I do not want to receive any emails from the ticket system : You will not get any emails about tickets.

Web Interface

Homepage URL

Define the user's default page loaded after login and when clicking on the Home button in main menu.

Max. Groups/Devices per Group

In order to provide you with a speedy user experience PRTG tries to keep the page size for the page showing the device tree small by automatically folding groups and devices with many items. Define how many groups and devices are shown at maximum before the automatic reduction is performed. We recommend using a value between 10 and 30 .

Max. Sensors per Device

In order to provide you with a speedy user experience PRTG tries to keep the page size for the page showing the device tree small by automatically folding groups and devices with many items. Define how many sensors are shown at maximum before the automatic reduction is performed. We recommend using a value between 10 and 30 .

Account Control

Account Type

This setting is only shown for administrator users. However, it is not shown if the user you modify the account settings for is a member of a group with administrative rights.

Define the account type for the current user. Choose between:

  • Read/Write User : The user may change settings.
  • Read Only User : The user may not edit any settings. This is a good choice for public or semi-public logins.

Note: This setting cannot be changed for the default administrator user.

Allow Acknowledge Alarms

This setting is only visible if read only user is enabled above. Acknowledging an alarm is an action which requires write access rights. However, you can explicitly allow this action to read-only users. If enabled, they still do not have write access, but may acknowledge alarms. Choose between:

  • Allow : Allow acknowledging alarms for this user.
  • Deny : The user will not be able to acknowledge alarms.

Primary Group

This setting is only shown for administrator users. Select the primary group for the current user. Every user has to be member of a primary group to make sure there is no user without group membership. Membership in other user groups is optional. For user experience, there is no difference between the primary and other user groups.

Status

This setting is only shown for administrator users. Define the status of the current user. Choose between:

  • Active : The current user can login to the account.
  • Inactive : The current user's login is disabled. Use this option to temporarily deny access for this user.

Note: This setting cannot be changed for the default administrator user.

Last Login

Shows the time stamp of the user's last login. This setting is shown for your information only and cannot be changed here.

User Groups

Member of

Shows the groups the current user is member of. Access rights to the device tree are defined on group level. This setting is shown for your information only and cannot be changed here.

Comments

In the Comments tab you can enter free text for each object. This can be used for documentation purposes or to leave information for other users.

History

In the History tab all changes in the settings of an object are logged with a timestamp, the PRTG user which conducted the change, and a message. The history log keeps the last 100 entries.

Click on the Continue button to store your settings. If you change tabs or use the main menu, all changes to the settings will be lost!

More

Knowledge Base: Which audible notifications are available in PRTG 9? Can I change the default sound?

 

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