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"Error reading response: missing /prtg" - from time to time

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We frequently encounter the error message "Error reading response: missing /prtg" on a bunch of our sensors, often the ones of type XMLEXESENSOR.

In our shop we have a cluster probe with two nodes.

The above error only shows up on the first node, while the sensor on the other node says "OK". After a while ( could be minutes ) the error disappears and the sensor show OK.

Needless to say that this behavior is annoying when someone relies on the status of the sensor.

I've found a number of related discussions but none of the suggested solutions are appropriate.

Any suggestions/ideas on how to solve this issue? Or directions for further investigating the problem would be helpfull.

error prtg xml

Created on May 13, 2013 8:40:23 AM



1 Reply

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Could you enable "Write result to disk (Filename: "Result of Sensor [ID].txt") " for one of these sensors and send the resulting log to [email protected]? Also, when you send over those results, can you include your system logs?

Created on May 13, 2013 2:33:32 PM by Greg Campion [Paessler Support]




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