How can I send SMS text message notifications via a modem or a mobile phone with PRTG?

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I would like to use a mobile phone or a modem to send short text messages with PRTG's notification system. This way, my messages can also be sent when there is no internet connection available.

How can I do this? What third-party software do I need?

howto notifications pagegate prtg sms software text-message

Created on Feb 3, 2010 10:24:31 AM by  Daniel Zobel [Paessler Support] (9,594) 3 3

Last change on Jul 19, 2010 9:21:30 AM by  Daniel Zobel [Paessler Support] (9,594) 3 3


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Sending Text Messages From PRTG

Paessler's network monitoring software, PRTG Network Monitor, offers multiple methods to relay notifications, including SMTP mail relay, SMS, ICQ, etc., allowing users to ensure in various ways that they are informed if an issue (such as an outage or a slow server) needs to be brought to their attention.

However, there are times when the normal relay means do not suffice, particularly if the main leased line used to connect to the network is interrupted. For these purposes, PRTG Network Monitor includes the option to trigger executable notifications which, combined with the proper external software, can overcome this issue with ease. One software we have been recommending a while is PageGate from NotePage.

Using PageGate to Relay Notifications With PRTG Network Monitor

The following article provides a quick and easy overview of how to define and configure a PageGate notification under PRTG Network Monitor.

  • Install PageGate
  • Create a carrier (e.g. PRTGCARRIER). Specify the protocol settings according to your needs
  • Add a recipient: In the example below we used a SMTP recipient for simplicity's sake
  • Make sure the PageGate service is running.

Screenshot of PageGate

Screenshot of PageGate

  • Create a .BAT batch file (e.g. PageGate.bat) within the \Notifications\exe subdirectory of your PRTG installation directory
  • Input the following text (please ensure the path definition matches the directory used)
C:\PageGate\sendpage32.exe prtg_admin %1 %2

Note: The path must match the path specified in Interfaces/GetAscii/Settings in the PageGate Admin tool

(in this example, prtg_admin is the specified recipient. %1,%2 will be replaced with the notification)

Screenshot of PageGate

Screenshot of PageGate

  • Define a notification within PRTG 7.
  • Select "Execute Program" from the notification options
  • Add the necessary parameters (ensure the parameters are contained within "" as otherwise the individual parameter chains might contain empty spaces):

Example: "[%sitename]" "%device %name %status %down (%message)"

  • Save and test

Screenshot of PRTG's Notification Settings

Screenshot of PRTG's Notification Settings


This methodology is particularly useful if you wish to ensure the possibility of relaying crucial SMS messages even at times that the main leased line is down and, as such, PRTG Network Monitor is unable to access normal messaging methodology, such as SMTP servers or SMS gateway.

Created on Feb 3, 2010 10:34:41 AM by  Daniel Zobel [Paessler Support] (9,594) 3 3

Last change on Feb 3, 2010 11:23:26 AM by  Daniel Zobel [Paessler Support] (9,594) 3 3


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For the specific steps on how to install PageGate, you'll want to have a look at either of these Video tutorials:

How to install PageGate on Windows XP, Server 2000, and Server 2003: http://www.notepage.net/videos/pagegate-xp-installation.htm

How to install PageGate on Windows Vista, Windows 7, and Server 2008: http://www.notepage.net/videos/pagegate-vista-installation.htm

Once you have PageGate installed, you'll need to configure carriers and recipients. A carrier is a messaging host such as Alltel, Nextel, Sprint, Verizon, etc. Recipients are individuals that receive messages on the carrier's device, such as a Sprint Cel phone or a USA Mobility pager.

Since the setup for the carriers and recipients can be a little complicated for first time users, feel free to email any questions you have to support at notepage dot com

After you have the carriers and recipients configured, you'll need to configure PageGate's GetAscii module as referenced in PRTG's configuration steps above. For a more detailed look at the PageGate side of those steps, please have a look at this video tutorial:

http://www.notepage.net/videos/pagegate-basic-ascii-setup.htm

After the GetAscii module has been configured, the final step is to switch PageGate's run style to a Windows Service. To do so, please have a look at this video tutorial:

http://www.notepage.net/videos/pagegate-run-styles.htm

Again, if you have any questions or run into any difficulties, please contact us at http://www.notepage.net or email us directly at support at notepage dot com

Created on Jul 29, 2010 3:27:08 PM by  NotePageSupport (0)


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Disclaimer:The information in the Paessler Knowledge Base comes without warranty of any kind. Use at your own risk. Before applying any instructions please exercise proper system administrator housekeeping. You must make sure that a proper backup of all your data is available.

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