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Historical Data showing problem

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0

We are runing PRTG NM on Windows 7 Professional with slovak localization. When trying to show historical data, we get incorect time span for every interval setting and the data are not shown. -> Report Time Span: 30. 12. 1899 0:00:00 - 30. 12. 1899 0:00:00 I have customized regional setting to english, but no effect on date understanding.

chart historical prtg

Created on May 10, 2012 7:55:33 AM



5 Replies

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Hello,

which exact version of PRTG are you running and which Language is the underlying Windows originally?

best regards.

Created on May 10, 2012 4:02:11 PM by Torsten Lindner [Paessler Support]



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We are using PRTG Network Monitor 9.2.0.2230 on Windows 7 Professional with slovak localization (language was selected as native during installation). Before tried it on english WinXP, and no problem.

Created on May 11, 2012 5:37:50 AM



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Which browser are you using? Can you try if the issue persists with PRTG 12?

Created on May 11, 2012 2:28:52 PM by Torsten Lindner [Paessler Support]



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We are using Mozilla Firefox 10.0 web browser. PRTG is installed, licensed and used by customer. Is an update to version 12 possible without loosing license ?

Created on May 14, 2012 5:44:36 AM



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hallo,

if your customer still has maintenance for his license, an update to version 12 should be of course possible.

Maybe you want to try PRTG 12 first on a native Slovakian OS and check if the issue is solved, before upgrading your customers installation

Created on May 14, 2012 6:35:27 AM by Aurelio Lombardi [Paessler Support]




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