My customer already purchase and deploy PRTG Network Monitor 1000 at the production network in the early time. The sensor usage for that license is low and found to be below 100 sensors is being used. Recently, the customer decided to purchase a new license on PRTG Network Monitor Enterprise 100 to replace the current 1000 sensor license once. One the replacement is proceeded, the originally license for PRTG Network Monitor 1000 will redeployed on another service network. Based on that requirement, can I know whether the PRTG Network Monitor allow the downgrade from 1000 sensor license to 100 sensor license once? Also, do the re-activitied from Internet or email if the originally 1000 sensor license has to deployed to another machines.

Thanks for your advice in advance.

installation licensing upgrade