Why can't we recieve email notifications?

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Hello Support,

We are having issues receiving emails from PRTG. The test emails work fine and we can manually send a report via email. We aren’t getting email warnings when a system is down, anymore though- only through a manual or scheduled email push. Is there a specific setting we need to change? Please let us know.

Thank you,

Brian Sawyer

configuration email notifications

Created on Apr 12, 2011 1:09:20 PM by Lora Johnston (0) ●1

Last change on Apr 12, 2011 1:33:44 PM by Torsten Lindner [Paessler Support] (15,450) ●3 ●1



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Hello,

just to check, you do have configured state triggers on the sensors?

best regards.

Created on Apr 12, 2011 1:33:20 PM by Torsten Lindner [Paessler Support] (15,450) ●3 ●1



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Hello Torsten,

Thank you for pointing that out- they had not been set up for the groups we had created. I appreciate your help.

Sincerely, Brian

Created on Apr 12, 2011 2:01:26 PM by Lora Johnston (0) ●1



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Once you've set the triggers you should get email-notifications then.

Created on Apr 12, 2011 2:04:56 PM by Torsten Lindner [Paessler Support] (15,450) ●3 ●1



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It's working now- thank you!

Regards, Brian

Created on Apr 12, 2011 2:11:53 PM by Lora Johnston (0) ●1



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