CEO's Blog

Wednesday, September 12 2007

Most common causes of network outage include inadequate bandwidth, excessive file streaming and device misconfiguration

Our latest press release reports about the latest survey results from users of PRTG Traffic Grapher. It reveals that bandwidth management software is a key component in preventing network downtime.

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Monday, September 10 2007

Monitoring the thread count of active processes via WMI Query sensors and IPCheck

Since introducing WMI sensors to IPCheck with version 5.4.1.834/835 we have received multiple queries on how to monitor processes using WMI Query sensors. Doing so is actually quite simple.

Read more in the Knowledge Base article about "Monitoring the thread count of active processes via WMI Query sensors"

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Friday, September 07 2007

External WMI access on Windows Vista rendered dysfunctional by NOD32 Anti Virus

The other day we found a Vista machine in our network that we could not remotely monitor from the LAN using WMI. But WMI monitoring was working fine on all our other Vista machines...

Finally we discovered that on the specific machine the NOD32 anti virus software was causing the same problems for WMI as we had already seen for SNMP (see my post from July 5th about dysfunctional SNMP on Vista).

As soon as we applied the procedure described in the article from July everything was fine for WMI.

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Friday, September 07 2007

What to do when no data is displayed in PRTG's Live Graphs

A new knowledgebase article has instructions what a user of PRTG Traffic Grapher can do when the "Live Graph" doesn't show graph lines for the monitoring data although monitoring seems to work ok.

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Wednesday, September 05 2007

What to do if the PRTG service does not start after shutting down the GUI

We have received sporadic error reports from users of our software PRTG Traffic Grapher where the program was not properly started "as a service" when the Windows GUI was closed.

In this case this new knowledgebase article has some instructions.

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